Fabian Ruiz Galvis
New York,NY
Summary
Highly committed and hardworking individual with a focus on punctuality and reliability. Possessing strong problem-solving skills and a logical mindset, excelling both independently and as a valuable team member. Demonstrating leadership abilities and proficiency in conflict resolution, contributing to effectiveness as a team player. Known for flexibility and patience, able to adapt easily to various situations. Developed a mature and responsible approach to tasks through work experience. Well-versed in staff oversight, safety, security, and quick grasp of new procedures.
Overview
23
23
years of professional experience
Work History
Head Waiter
Fleming Mayfair Hotel
London, UK
04.2024 - 02.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Food & Beverage Supervisor
Naroon Restaurant Persian Cuisine
London
12.2023 - 02.2024
- Closing Procedures of the Restaurant
- Weekly stocktake drinks and spirits
- Serving and ensure costumer satisfaction
- Cashing Up- Solving problems or complaints
- Welcoming to costumers
- Dealing with Bookings apps.
Food & Beverage Supervisor
Donostia Restaurant
London
05.2023 - 11.2023
- Company Overview: Basque cuisine
- Opening Procedures of the Restaurant
- Serving and ensure costumer satisfaction
- Cashing Up
- Solving problems or complaints
- Basque cuisine
Food & Beverage Supervisor
Intercontinental O2 Hotel
03.2022 - 11.2022
- Costumer services in VIP area, Restaurant and Room Service
- Solving Problems
- Welcoming to costumers
Food and Beverage
Melia White House
01.2016 - 02.2022
- 2016 - 2017 The Level: Assistant Food and Beverage
- 2017 - 2018 The Level: Senior Food and Beverage
- 2018 - 2019 The Place Restaurant: Senior Food and Beverage
- 2019 - 2022 Supervisor Food and Beverage Stocktake
- During all my experience with Melia White House I have been developing many skills during the service. Since I started when I use to do welcoming, costumer service and taking orders, until casing up, manage groups, setting up rooms and restaurant for event, organising events and so on without forget managing complaints and any un-expected situation during the service.
Waiter
St. James Club Hotel
07.2015 - 12.2016
- Taking orders
- Costumer service
Waiter
Laduree
04.2015 - 06.2015
- Taking orders
- Costumer service
Waiter
Jose Pizarro Restaurant
01.2015 - 03.2015
- Taking orders
- Costumer service
Waiter
Royal Air Force
10.2014 - 12.2014
- Taking orders
- Costumer service
Waiter and Porter
Quality and Indigo
02.2014 - 12.2014
- Taking orders
- Costumer service
Waiter
Lord's Cricket Club
06.2014 - 09.2014
- Taking orders
- Costumer service
Food waiter
Dorchester Hotel
11.2013 - 01.2014
- Costumer service
Waiter Charge
Crono Coffee Restaurant S.L.
Madrid, Spain
01.2005 - 01.2013
- Costumer's Reception and Location in the Dining room
- Scheduling
- Billing, Order's Receipt
- Inventory and Events Organization.
Sales Assistant
Adolfo Domínguez "Línea U"
01.2004 - 01.2005
- Stock Control
- Costumer care and Visual Merchandising.
Waiter in Charge
La Botillería Restaurant. Café de Oriente. "Lezama Group"
01.2002 - 01.2005
Education
Award in Food Allergen Certificate Level III -
Highfield Qualifications
01.2020
Interior Desing -
Supervisor Developement Program Apprenticeship -
Standford College
01.2019
Wine & Spirits Education Trust Level 1 -
Melia White House training programs
01.2017
ESOL Level 1 -
Lewisham College
01.2017
Entry 3 Level -
Westminster Kingway College
01.2014
AUTOCAD. Higher Technical 3D -
Masercisa Training School
01.2014
Animation 3D. Higher Technical -
Maforem Training School
01.2006
Technical in Industrial Design and interior design -
Moratalaz Occupational Training Center
01.2004
Hospitality course -
Sol y Aire Hospitality School
01.2000
English Certificate of Occupational Ability of Academic Knowledge -
Centro Colombo Americano
01.1998
Skills
- Menu memorization
- Menu presentation
- High volume dining
- Guest relations management
- Relationship management
- Wine pairing
- Dining area maintenance
- Team supervision
- Complaint handling
- Fine-dining expertise
- Sales techniques
- Safe food handling
- Customer service management
- Cash handling
- Conflict management
- Order taking
- Accurate money handling
- Food station setup
Hobbies and Interests
- Travelling
- Discovering new places and cultures
- Socializing with friends
Telephone
07572603758
Timeline
Head Waiter
Fleming Mayfair Hotel
04.2024 - 02.2025
Food & Beverage Supervisor
Naroon Restaurant Persian Cuisine
12.2023 - 02.2024
Food & Beverage Supervisor
Donostia Restaurant
05.2023 - 11.2023
Food & Beverage Supervisor
Intercontinental O2 Hotel
03.2022 - 11.2022
Food and Beverage
Melia White House
01.2016 - 02.2022
Waiter
St. James Club Hotel
07.2015 - 12.2016
Waiter
Laduree
04.2015 - 06.2015
Waiter
Jose Pizarro Restaurant
01.2015 - 03.2015
Waiter
Royal Air Force
10.2014 - 12.2014
Waiter
Lord's Cricket Club
06.2014 - 09.2014
Waiter and Porter
Quality and Indigo
02.2014 - 12.2014
Food waiter
Dorchester Hotel
11.2013 - 01.2014
Waiter Charge
Crono Coffee Restaurant S.L.
01.2005 - 01.2013
Sales Assistant
Adolfo Domínguez "Línea U"
01.2004 - 01.2005
Waiter in Charge
La Botillería Restaurant. Café de Oriente. "Lezama Group"
01.2002 - 01.2005
Interior Desing -
Supervisor Developement Program Apprenticeship -
Standford College
Wine & Spirits Education Trust Level 1 -
Melia White House training programs
ESOL Level 1 -
Lewisham College
Entry 3 Level -
Westminster Kingway College
AUTOCAD. Higher Technical 3D -
Masercisa Training School
Animation 3D. Higher Technical -
Maforem Training School
Technical in Industrial Design and interior design -
Moratalaz Occupational Training Center
Hospitality course -
Sol y Aire Hospitality School
English Certificate of Occupational Ability of Academic Knowledge -
Centro Colombo Americano
Award in Food Allergen Certificate Level III -
Highfield Qualifications