Fabian Toranzo
Miami,FL
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Store Associate
Advance Auto Parts
Miami, FL
02.2024 - 04.2024
- Addressed customer complaints in a professional manner.
- Verified accuracy of promotional signs within store environment.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Organized store displays to ensure maximum visibility of products.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
Customer Service Representative
Fresco y Más
Miami, FL
02.2023 - 02.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Internship Student
Get Smart Educational Superstore
Miami, FL
07.2023 - 08.2023
- Developed and implemented communications strategies for various projects.
- Worked well in team environment as well as independently.
- Shadowed staff and learned advanced work.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved discrepancies between invoice information and purchase orders.
- Processed vendor payments and reconciled vendor statements.
- Ensured compliance with company policies, procedures, and applicable laws relating to accounts receivable activities.
Education
High School Diploma -
05.2024
GPA: 3.5, a certification on banking and financial studies for having completed the academy of banking and finance program graduated with an ESB certificate (entrepreneurship and small business) and Completed the academy of technology (excel, web design and computer programming)
Some College (No Degree) - Economics
Skills
- Customer Engagement
- Stock replenishment
- Point of sale systems
- Store maintenance
- Payment Processing
- Shipment Processing
- Return processing
- Upselling and Cross Selling
- POS Systems
- Building Customer Loyalty
- Analytical Skills
- Inventory Management
- Product Knowledge
- Team Collaboration
Accomplishments
- Banking school
- NAF program graduate
Certification
- ESB small business
- Amazon seller
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Retail Store Associate - Advance Auto Parts
02.2024 - 04.2024
Internship Student - Get Smart Educational Superstore
07.2023 - 08.2023
Customer Service Representative - Fresco y Más
02.2023 - 02.2024
Southwest Miami Senior Highschool - High School Diploma,
Miami Dade College - Some College (No Degree), Economics