Fabian Torres
Arlington
Summary
Dedicated and reliable Service Representative with over six years of experience supporting diverse communities in fast-paced, high-demand environments. I take pride in being someone people can count on—whether it’s resolving complex issues, guiding customers through challenging situations, or ensuring every interaction is handled with care and respect. Known for balancing efficiency with empathy, I consistently work to improve processes, support team goals, and contribute to measurable outcomes, including increased customer satisfaction and operational effectiveness. I am seeking a full-time opportunity where I can continue serving others, apply my leadership skills, and contribute meaningfully to an organization committed to public service and excellence.
Overview
8
8
years of professional experience
Work History
Service Operator
CGI Federal
Washington D.C
04.2024 - 06.2025
- Maintaining the agency’s operational capabilities by accurately invoicing over 150 agencies for DOD with minimal supervision.
- Process, verify, and update personal information records in compliance with data protection laws.
- Review and process passport applications, renewals, and other related services.
- Verify the authenticity of documents and ensure they meet legal and procedural requirements.
- Provide exceptional service to clients, addressing inquiries and resolving issues related to personal information and passport services.
- Adhere to all relevant laws, regulations, and organizational policies related to data protection and passport handling.
- Coordinate with relevant authorities and agencies to manage passport-related issues and escalations.
- Dealing with disputes and validations with every report
Shift Manager
Taco Bell
Alexandria, Virginia
01.2023 - 11.2023
- Coordinated daily operations during shifts, including staff scheduling, inventory management, and order processing to ensure efficiency and accuracy.
- Implemented strategies to improve customer service based on feedback, leading to an increase in customer satisfaction scores.
- Interviewed potential candidates through a rigorous selection process and assisted with onboarding new hires.
- Trained new employees on Taco Bell's service protocols and cash handling procedures, enhancing team performance, and reducing errors.
- Provided customer assistance over multiple platforms to include telephone communication, and in person customer service.
- Monitored and maintained cleanliness and safety standards within the restaurant, ensuring compliance with health regulations.
- Assisted in resolving customer complaints promptly, maintaining a positive dining experience for all guests.
Retail Sales Associate
CVS
Washington, DC
04.2017 - 10.2019
- Operated the cash register and POS to process sales transactions and handle payments.
- Organized and updated promotional and merchandise displays.
- Answer customer inquiries and provide accurate information about products and services.
- Followed checklist to complete retail store opening and closing activities.
Cashier/ Customer Service Representative
Beefsteak
Washington, DC
09.2018 - 06.2019
- Greeted customers as they enter or conclude their dining experience, providing a welcoming atmosphere.
- Processed customer orders and payments accurately and efficiently using the restaurant’s POS (Point of Sale) system.
- Handled cash, credit/debit card transactions, and make change accurately.
- Issued receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning and end of shifts to ensure amounts are correct and there is adequate change.
- Handled customer inquiries, answering questions, and resolving problems in a timely manner.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06-2015
Skills
- Clearance (Secret)
- Completed Counter Acceptance Agent Training
- Quality control
- Data Entry/ Doc Review
- Reimbursement Specialists
- Customer relationship management
- Excellent verbal and written communication skills
- Leadership and management skills
- Teamwork and collaboration
- Tenacious problem-solving abilities
- Exceptional with time management and organization
- Strong customer service and interpersonal skills
- Strong attention to detail and accuracy
- Ability to handle confidential information with integrity and discretion
Accomplishments
- Achieved Completing over 10,000 DOD applicants a month early effectively helping with overall load of the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 4 and created a powerpoint to present to a group of over 150 people a explanation into how a Reimbursement Specialist reimburses the 200+ different agencies within a month.
Timeline
Service Operator
CGI Federal
04.2024 - 06.2025
Shift Manager
Taco Bell
01.2023 - 11.2023
Cashier/ Customer Service Representative
Beefsteak
09.2018 - 06.2019
Retail Sales Associate
CVS
04.2017 - 10.2019
High School Diploma -
Eastern Senior High School