Fabian Useche
North Charleston,WI
Summary
Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.
Professional retail worker with proven track record in managing cashier operations and customer service. Adept at leading teams to ensure smooth and efficient transactions, while maintaining high level of customer satisfaction. Known for strong team collaboration, adaptability to changing needs, and reliability. Skilled in cash handling, training, and conflict resolution.
Knowledgeable [Server] with solid background in retail operations and customer service management. Successfully led cashier teams, enhancing transaction efficiency and customer satisfaction. Demonstrated proficiency in handling cash, training staff, and resolving customer issues.
Overview
4
4
years of professional experience
Work History
Lead Cashier
The Great Greek Mediterranean GRI
04.2023 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Server
Galpao Gaucho
10.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
GED -
SC Works
North Charleston02-2025
Skills
- Training and coaching
- Training and mentoring
- Customer assistance
- Point of sale operation
- Manager support
- Cash handling
- Workplace safety
- Issue resolution
- Dependability
- Credit and cash transactions
- Accountability
- Team leadership
- Problem-solving
- Customer service
- Product knowledge
- Adaptability and dependability
- Team collaboration
- Flexible schedule
- Inventory managemt
- Attention to detail
- Customer engagement
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lead Cashier
The Great Greek Mediterranean GRI
04.2023 - Current
Server
Galpao Gaucho
10.2021 - 06.2023
GED -
SC Works
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