Fabian Zambrano
Miami,FL
Summary
Dynamic professional in the football industry, specializing in VIP experiences and fan engagement. Expert in enhancing matchday experiences, providing exceptional service to high-profile guests, and ensuring seamless operations. Additionally, my role as a chaperone in anti-doping control during CONCACAF Champions Cup matches has allowed me to develop skills in supervision, protocol compliance, and handling high-pressure situations. I also have experience in logistics, inventory control, and merchandising, with a strategic vision for process optimization.
Overview
7
7
years of professional experience
Work History
Guest Services
Inter Miami
06.2023 - Current
- Led the VIP experiences team, ensuring a premium experience for high-profile clients
- Managed fan service operations during matches in a stadium with a capacity of 21,550 spectators
- Trained and guided new team members, increasing their productivity and service efficiency
- Implemented quick solutions to resolve real-time issues, enhancing the fan experience
- Collaborated with Inter Miami CF's operations department, assisting in various functions related to stadium management and operations
- Anti-Doping Control Chaperone Functions (CONCACAF Champions Cup):
- Notified players selected for anti-doping control immediately after the match, informing them of their selection and escorting them along with a team representative to the control room
- Maintained continuous observation of the player from notification until they left the control room, ensuring compliance with established protocols
- Ensured the player reported immediately to the control room unless there were valid reasons for delay, such as victory ceremonies, post-match interviews, or approval from the doping control officer
- Verified the player's identity upon arrival, assisted the Doping Control Officer (DCO) in explaining the process, informed the player of their rights and responsibilities, and ensured the signing of the selection notification
- Assisted in the collection of urine and/or blood samples, ensuring the integrity of the process and compliance with anti-doping regulations
Grocery Replenishment Specialist
Publix
01.2019 - Current
- Coordinated and reviewed weekly inventory deliveries across multiple product categories
- Optimized product visibility through merchandising techniques, increasing sales by 15%
- Supervised inventory maintenance, reducing out-of-stock losses by 10%
- Trained new employees in merchandising techniques and inventory control
- Led a team of over 10 employees, improving operational efficiency by 25%
- Implemented customer service strategies, reducing wait times and enhancing customer satisfaction
Assistant Manager
Burguer King
01.2018 - 01.2019
- Supervised and trained staff to ensure efficient and high-quality service.
- Led restaurant operations management, ensuring compliance with service and safety standards.
- Managed inventory and operational costs, optimizing resources and reducing waste.
- Resolved customer complaints professionally, enhancing satisfaction and loyalty.
- Oversaw cash register operations and daily reconciliations, ensuring financial accuracy.
- Implemented food safety protocols, ensuring compliance with hygiene regulations.
Education
Associate of Arts -
MIAMI DADE COLLEGE
FL12.2026
Certificate - Global Sports Leadership (AFA Program)
FLORIDA INTERNATIONAL UNIVERSITY
12-2024
High School -
KILLIAN HIGH SCHOOL
12.2018
Skills
- Problem Resolution
- Customer Service
- Team Leadership
- Event Management & Logistics
- Merchandising
- Inventory Control
- Data Analysis
- Microsoft Office
- Operations Management
- Coaching
- Customer relations
- Attention to detail
Languages
- English
- Spanish
Timeline
Guest Services
Inter Miami
06.2023 - Current
Grocery Replenishment Specialist
Publix
01.2019 - Current
Assistant Manager
Burguer King
01.2018 - 01.2019
Associate of Arts -
MIAMI DADE COLLEGE
Certificate - Global Sports Leadership (AFA Program)
FLORIDA INTERNATIONAL UNIVERSITY
High School -
KILLIAN HIGH SCHOOL
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