Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabiana Arvalla

Kissimmee

Summary

Detail oriented individual with Patient Registration/Front Desk background willing to learn, task driven and team collaborator looking to further develop my skills.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

UHealth Doral Medical Center
06.2024 - 06.2025
  • Efficiently check in patients for their scheduled appointment or procedure.
  • Manage a high-volume work-queue and complete it by end of workday.
  • Proficient in EPIC, NICE and Tempus.
  • Scan in authorization, referrals and insurance information for patient.
  • Contact patients to advise of insurance coverage benefits, check if they have secondary coverage and provide estimate for visit type.
  • Follow cash management procedures daily to confirm payments and drawer are balanced.
  • Communicate with other departments to verify CPT codes, active orders, and patient clearance.
  • Schedule radiology, lab work and MD visits while notating the account for up-to-date information.

Front Desk Agent

Extended Stay America
07.2023 - 11.2024
  • Maintained accurate records of guest information, payments, and reservations.
  • Communicate and deescalate guest complaints, providing them a better understanding for a situation or delay.
  • Collected room deposits, fees, and payments.
  • Multitasked between customer service calls, maintain organization in the templates and assisting guests in the lobby and surrounding areas.
  • Coordinate with guests on what works best for them and their availability.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.

Lead Hostess

Bachour
02.2022 - 07.2023


  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with training and evaluating new host/hostess staff members.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.

Front Desk Receptionist

Bloom Doral
01.2022 - 05.2022
  • Manage phone, online and email appointments.
  • Call clients to confirm their appointments.
  • Maintain a clean and organized work area.
  • Attend customers’ needs and offer refreshments.
  • Manage nail technician schedule ensuring to accommodate walk-ins and appointments.

Education

High school diploma -

Unidad Educativa Maestro Orlando Enrique Rodriguez
06.2020

Skills

  • English and Spanish fluency
  • Hospitality
  • Phone and email etiquette
  • Problem-solving
  • Customer service
  • Medical terminology
  • Registration and scheduling
  • HIPAA compliance
  • Microsoft Excel
  • Epic system
  • OpenTable
  • Hotel Key system
  • Multitasking and organization
  • Money handling

Timeline

Patient Access Representative

UHealth Doral Medical Center
06.2024 - 06.2025

Front Desk Agent

Extended Stay America
07.2023 - 11.2024

Lead Hostess

Bachour
02.2022 - 07.2023

Front Desk Receptionist

Bloom Doral
01.2022 - 05.2022

High school diploma -

Unidad Educativa Maestro Orlando Enrique Rodriguez

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