Fabiana Diaz
Orlando,FL
Summary
Dynamic customer service professional with proven skills in guest reception, event coordination, and staff supervision. Committed to enhancing client experiences and training teams to achieve operational excellence. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Host
Blue Martini
Orlando, Florida
09.2025 - Current
- Welcomed guests upon arrival, creating a positive first impression.
- Assisted customers with menu inquiries, enhancing their dining experience.
- Supported event planning efforts
- Trained new hosts on proper guest reception techniques and procedures.
- Promoted special events through effective guest interaction and engagement.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
Golf Service Associate
TopGolf
Orlando, Florida
02.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Input customer data into reservation systems and updated to reflect room changes.
- Managed inventory and supplies to ensure materials were available when needed.
Barista, Shift lead, Manager
Clean Juice
Orlando, FL
07.2022 - 01.2025
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Responded to customer issues to provide immediate resolution and improve retention.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Dr.Phillips High School
Orlando05-2024
Skills
- Guest reception
- Event coordination
- Payment processing
- Customer service
- Reservation management
- Inventory management
- Problem solving
- Staff supervision
- Adaptable to change
- Foreign language skills
- Telephone reception
- Customer relationship management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Host
Blue Martini
09.2025 - Current
Golf Service Associate
TopGolf
02.2025 - Current
Barista, Shift lead, Manager
Clean Juice
07.2022 - 01.2025
High School Diploma -
Dr.Phillips High School