Fabiana D’Orleans
Davenport,FL
Summary
Extremely creative and trustworthy team leader in providing services on board the cruise ships, ensuring passenger satisfaction in the highest degree of integrity. Experience in recruitment and talent acquisition for educational area and also for the Cruise ships industry.
Overview
21
21
years of professional experience
Work History
Human Resources Director
Colegio Brazil Canada Curitiba - Temporary
01.2023 - 05.2023
- Human Resources talent acquisition
- Responsible to help and implement the new school franchises in the city of Curitiba, Brazil, as well as train new hires and recruit all the new professional to the school., I was responsible for all 46 employees of the school, Good professional in prescreening, screening, interviewing and hiring process
- Responsible for training the selected team as each position as also to develop the training material and performance management to help ensure employees understand their job responsibilities
- Good knowledge of HR process and talent acquisition trends
- Solve problems and investigate conflicts to bring them the resolution
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Devised hiring and recruitment policies for 46 employee company.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
Human Resources Director/General school Manager
Maple Bear Canadian School
01.2015 - 02.2023
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Led and strategically directed team of human resources professionals.
- Liaised between multiple business divisions to improve communications.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Participation in various courses and training to improve and develop the functions performed.
- Responsible to the quality assurance and to follow-up to the Maple Bear franchise Q.A team, following the standards required.
- Devised hiring and recruitment policies for 62 employee company.
Recruitment Manager and Talent Acquisition
Portside Cruise Ships Agency
01.2008 - 01.2013
- In charge to prescreen and train the candidates and new hires to work in the cruise ships for the companies Costa Crociere, Ibero cruceros, Pullmantur cruises and MSC crociere, where I stayed until the end of 2013. Responsible for all the recruitment and embarkation of more than two thousand and a half Brazilians crew members all over the country.
- Strong acknowledgement to select qualified candidates and judge the character in order to find the most qualified candidates for each required position, also a good organizational and interpersonal skills and ability to communicate with people from different cultures
- Set and conveyed recruitment goals to downstream staff.
- Designed, developed and implemented successful recruitment process to fill more than 2 thousand vacancies each year.
- Responsible for preparing the crew before boarding, explaining clearly about the crew’s life on board the cruise ships with presentation of slides and videos, Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Coordinating and supporting for housekeepers, waiters and bartenders’ practical classes and workshops before embarkation
- Selects candidates to match the positions based by the companies needs and by the job descriptions and profiles and classifies resumes in order by occupational and available positions
- Full knowledge of the prior boarding documentation, including all medicals examinations necessary, forwarding candidates to provide the STCW-95 course, vaccine needed passport and issue Visas application when required
- Direct connection with the cruise ships offices and with the companies HR schedulers, giving all the support needed.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Customized wording of job profiles, social media techniques and website subscriptions.
- Performed sourcing, interviewing, negotiations, and hiring.
Cruise Ship Waitress and Front Desk Manager
Pullmantur Cruises
10.2002 - 12.2009
- Brazilian season started as Waitress. Europe and Caribbeans season as Front Desk purser and Manager
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency. also responsible of all documentation required for vessel arrival and departure at ports of call, maintaining passenger manifest and vessel clearance on arrival, being the liaison between the ship and the port agents and local authorities, reporting to the chief purser.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly. Upgrade cabins, cabin changes and responsible for checking and for the booking of passenger cabins also the Occupancy Control in conjunction with Chief purser.
- Prepared weekly employee work schedules for team members. Check regularly the purser’s teamwork, assisting and helping when necessary. Daily communication with Hotel Director.
- Oversaw front desk operations with eye for Cruise ship reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responsible to translate and inform to all department heads about the weekly Hotel Manager meetings. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Human Resources Management
Faculdades Estacio De Sa
Curitiba, Brazil08.2015
Bachelor - Public Relations And Organizational Communication
ESSEI Escola Superior De Estudos Empresariais
Curitiba, Brazil03.2011
Skills
- Word/ Excel/ Power point
- FIDELIO/ MISTRAL System
- Organizational Systems : Quality HR and School management system/Classapp school management system/ Wpensar system/ sponte system
- Strategic planning of HR Process
- Recruitment and selection the right team members
- Performance evaluation and feedback management
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Human Resources Director
Colegio Brazil Canada Curitiba - Temporary
01.2023 - 05.2023
Human Resources Director/General school Manager
Maple Bear Canadian School
01.2015 - 02.2023
Recruitment Manager and Talent Acquisition
Portside Cruise Ships Agency
01.2008 - 01.2013
Cruise Ship Waitress and Front Desk Manager
Pullmantur Cruises
10.2002 - 12.2009
Human Resources Management
Faculdades Estacio De Sa
Bachelor - Public Relations And Organizational Communication
ESSEI Escola Superior De Estudos Empresariais
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