Fabiana Garcia-Figueroa
Westlake,FL
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant / Phlebotomist
Conviva Care Solutions Royal Palm Beach
Loxahatchee, FL, FL
01.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Medical Assistant
Holy Cross Medical Group
Fort Lauderdale, FL
07.2021 - 12.2022
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Medical Assistant
Associatesmd
Fort Lauderdale, FL
10.2019 - 07.2021
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Scheduled appointments for patients via phone and in person.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Responded to patient callbacks and phone-in prescription refill requests.
Call Center Representative
Global Response
Fort Lauderdale, FL
10.2018 - 10.2019
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Increased customer satisfaction ratings 46% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Education
Certified Medical Assistant - Medical Assisting
Florida Health Institute
Fort Lauderdale, FL08.2019
Associate of Arts - Nursing
Palm Beach State College
Fort Lauderdale, FLSkills
- Proper Sterilization Techniques
- HIPAA Compliance
- Wound Care and Irrigation
- Inventory and Supply Management
- Venipuncture and Phlebotomy
- Updating Medical Records
- Appointment Scheduling
- Medication Administration
- Multitasking and Prioritization
- Procedure Assistance
- Time Management
- Patient Relations
- Courteous with Strong Service Mindset
- Translation and Interpretation Services
- Efficient and Detail-Oriented
- Data Entry
- Issue and Complaint Resolution
- Verbal and Written Communication
- Spanish Fluency
- Patient-Focused Care
- Case Management
- Quick Problem Solver
- Reliable Transportation
- Complex Problem-Solving
- Medical Terminology in Spanish and English
- Adaptable
- STD Counseling
- Calm and Level-Headed Under Duress
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Phlebotomy Technician (PT)
- Certified EKG Technician (CET)
- CPR Certification
Timeline
Lead Medical Assistant / Phlebotomist
Conviva Care Solutions Royal Palm Beach
01.2023 - Current
Medical Assistant
Holy Cross Medical Group
07.2021 - 12.2022
Medical Assistant
Associatesmd
10.2019 - 07.2021
Call Center Representative
Global Response
10.2018 - 10.2019
Certified Medical Assistant - Medical Assisting
Florida Health Institute
Associate of Arts - Nursing
Palm Beach State College
- Phlebotomy Technician (PT)
- Certified EKG Technician (CET)
- CPR Certification
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