Fabiana Gonzalez
Summary
Skilled in customer service and cash handling, I excelled at Parkway Dental Care by enhancing client satisfaction and streamlining appointment processes. Leveraging strong attention to detail and administrative skills, I contributed to creating welcoming environments and efficiently managing financial transactions, significantly improving operational efficiency.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Parkway Dental Care
05.2024 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Avant Dental Group
11.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Sales Associate
Joyas America
05.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Kissimmee Meat and Produce
04.2022 - 05.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Victory Charter Schools
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Parkway Dental Care
05.2024 - Current
Front Desk Receptionist
Avant Dental Group
11.2023 - 04.2024
Sales Associate
Joyas America
05.2023 - 10.2023
Cashier
Kissimmee Meat and Produce
04.2022 - 05.2023
Victory Charter Schools
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