Fabiana Monte Roberts
AUSTIN,TX
Summary
Dynamic professional with extensive experience in client relationship management and research within financial and professional services. Proven track record in designing and delivering customized research solutions, managing projects from inception to completion, and driving revenue growth. Previous roles include Student-Athlete Experience Coordinator and Human Relations Adjunct Professor, focusing on career and leadership development for student-athletes. Bilingual in Portuguese and English, with a Master's degree in Human Relations and expertise in leading diverse teams.
Overview
5
5
years of professional experience
Work History
Senior Associate
GLG
Austin, TX
03.2024 - Current
- Facilitated timely educational interactions between experts and clients to enable informed business decisions.
- Contributed to revenue growth through expansion of existing business and pursuit of new opportunities.
- Assumed full accountability for a diverse portfolio of complex clients.
- Collaborated as a thought partner to design and execute custom projects, including consultations and surveys.
- Innovated products and services to enhance usage and revenue generation.
- Delivered exceptional client service, strengthening relationships with GLG’s experts.
- Exercised sound judgment in adherence to GLG’s compliance platform.
- Trained and mentored colleagues, supporting key strategic initiatives.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of clients.
Associate
GLG
Austin, TX
03.2024 - Current
- Fostered client relationships through daily engagement and tailored support.
- Managed client projects from inception to completion, ensuring high-quality outcomes.
- Collaborated with colleagues to leverage GLG’s full product suite for enhanced commercial results.
- Maintained compliance with GLG’s framework while promoting company values.
- Refined business skills in client service, communication, negotiation, and project management.
Portuguese & English Onboarding Associate
Amazon Corporate Headquarters USA
Austin, USA
10.2022 - Current
- Investigated and mitigated online e-commerce risks through comprehensive analysis.
- Served as Amazon ambassador, providing live assistance to sellers during identity verification.
- Assisted sellers in completing verification processes efficiently and accurately.
- Identified and addressed fraud patterns to minimize associated risks.
- Collaborated with a global team to share insights and enhance knowledge.
Student-Athlete Experience Coordinator & Human Relations Adjunct Professor
The University of Oklahoma
Norman, OK
08.2020 - 09.2022
- Facilitated collaboration among student-athletes, campus resources, and sports programs to enhance support services.
- Oversaw development of programming focused on career and leadership skills, community engagement, and personal growth.
- Managed graduate students and interns to ensure effective program implementation.
- Coordinated initiatives with OU Career Services and OU Money Coaches to advance financial literacy and career development.
- Assisted in organizing Pathway to Your Future career fair for OU student-athletes.
- Acted as Co-Advisor for OU Student-Athlete Advisory Committee to foster athlete engagement.
- Advised International Student-Athlete Committee on issues impacting diverse student populations.
- Led support programming for student-athlete subgroups to promote inclusivity and well-being.
Education
Master of Human Relations - Human Resources Concentration
The University of Oklahoma
Norman, OK01.2020
Master of Science - College Student Personnel
Arkansas Tech University
Russellville, AR01.2018
Bachelor of Science - Business Administration
Arkansas Tech University
Russellville, AR01.2016
Bachelor of Science - Management and Marketing - International Business
Arkansas Tech University
Russellville, AR01.2016
Associate of Science - Business Administration
Seward County Community College
Liberal, KS01.2014
Associate of Arts - Liberal Arts
Seward County Community College
Liberal, KS01.2014
Skills
- Client relationship management
- Project management
- Business development
- Revenue growth
- Compliance adherence
- Data analysis
- Team collaboration
- Problem solving
- Risk mitigation
- Negotiation skills
- Customer service
- Research skills
Languages
- Portuguese, First language
- English, Second language
- Spanish, Basic
Timeline
Senior Associate
GLG
03.2024 - Current
Associate
GLG
03.2024 - Current
Portuguese & English Onboarding Associate
Amazon Corporate Headquarters USA
10.2022 - Current
Student-Athlete Experience Coordinator & Human Relations Adjunct Professor
The University of Oklahoma
08.2020 - 09.2022
Master of Human Relations - Human Resources Concentration
The University of Oklahoma
Master of Science - College Student Personnel
Arkansas Tech University
Bachelor of Science - Business Administration
Arkansas Tech University
Bachelor of Science - Management and Marketing - International Business
Arkansas Tech University
Associate of Science - Business Administration
Seward County Community College
Associate of Arts - Liberal Arts
Seward County Community College
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