Fabiana Reed
Atlanta,Georgia
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qualfon Call Center
Atlanta, Usa
11.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Led on- and off-site customer support teams across multiple time zones.
- Oversaw warranty counseling process to manage expense controls.
- Processed orders and returns efficiently and accurately.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Provided top quality control and eliminated downtime to maximize revenue.
Customer Service Representative
xvl
Atlanta, Usa
01.2021 - 10.2023
- Established strong relationships with key business partners.
- Conducted cost-benefit analysis to optimize resource utilization.
- Conferred with project personnel to identify and resolve problems.
- Facilitated change management processes to address stakeholder needs.
- Attended regular team meetings to discuss best practices.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Teleperformance
Atlanta, Usa
06.2021 - 07.2022
- Utilized CRM systems for accurate record-keeping and tracking interactions.
- Updated databases with new and modified customer data.
- Assisted customers via email, chat, and social media platforms.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated system with order specifics and customer details, preferences, and billing information.
Education
High School Diploma -
Ronald E. Mcnair High School
Atlanta, GA05-2018
Skills
- Scheduling
- Call Management
- Consultative Sales
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Microsoft Office Suite
- Customer Service
Timeline
Customer Service Representative
Qualfon Call Center
11.2023 - Current
Customer Service Representative
Teleperformance
06.2021 - 07.2022
Customer Service Representative
xvl
01.2021 - 10.2023
High School Diploma -
Ronald E. Mcnair High School
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