Fabiana Roloffi
Las Vegas,NV
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
15
15
years of professional experience
Work History
Cashier
Terrible Herbst Convenience Store
Las Vegas , Nevada
04.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
In-Home Nanny
Jeanne Delbarre
Dublin, Ireland
06.2023 - 03.2024
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Organized age-appropriate educational activities to stimulate learning and development.
- Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
- Provided a safe environment in the home by adhering to safety standards while caring for the children.
- Planned meals based on dietary guidelines with consideration of food allergies or preferences.
- Managed household tasks including laundry, grocery shopping, meal preparation, errands, and light cleaning.
- Transported children to school, appointments, extracurricular activities, and outings.
House Cleaner
Maria Lucia Bongiovani - Wilma
Miami, FL
06.2009 - 03.2016
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Swept patios or decks of debris or leaves with a broom or blower.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Laundered sheets and other bedding, made beds and fluffed pillows.
Education
BBA - Marketing Research
Anhembi Morumbi College
Sao Paulo - Brazil 11-2001
Skills
- Cash Register Operation
- Customer Assistance
- ID Verification
- Purchase assistance
- Cash Management
- Written and verbal communication
- Home safety management
- Safe Chemical Handling
- Clothes laundering
- Surface sanitation
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Full Professional
Italian
Limited
French
Elementary
Timeline
Cashier
Terrible Herbst Convenience Store
04.2024 - Current
In-Home Nanny
Jeanne Delbarre
06.2023 - 03.2024
House Cleaner
Maria Lucia Bongiovani - Wilma
06.2009 - 03.2016
BBA - Marketing Research
Anhembi Morumbi College
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