Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Fabianna Liberata Pena

Saint Cloud,Florida

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Dillard's
Orlando, Florida
10.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Beauty Advisor

Ulta Beauty Inc.
Orlando, Florida
08.2022 - 10.2024
  • Provided customers with product advice and recommendations based on their individual needs.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

Receptionist

Private Law Firm
Orlando, Florida
04.2024 - 06.2024
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Sales Associate

Home Goods TJX
Orlando, FL
11.2020 - 05.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts - English Literature

University of Central Florida
Orlando, FL
12-2024

Associate of Arts - Paralegal Studies

Valencia College
Orlando, FL
05-2023

High School Diploma -

Lake Nona High School
Orlando, FL
05-2021

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Key holder experience
  • Staff education and training
  • Executive management support
  • Spreadsheets
  • Microsoft PowerPoint
  • Microsoft Excel

Accomplishments

  • Dean's List
  • Phi Theta Kappa Honors
  • Honors National Society

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Dillard's
10.2024 - Current

Receptionist

Private Law Firm
04.2024 - 06.2024

Beauty Advisor

Ulta Beauty Inc.
08.2022 - 10.2024

Sales Associate

Home Goods TJX
11.2020 - 05.2022

Bachelor of Arts - English Literature

University of Central Florida

Associate of Arts - Paralegal Studies

Valencia College

High School Diploma -

Lake Nona High School

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Fabianna Liberata Pena