Fabiano Francischetti

General Manager/Master Trainer

Arena Training Center

Livermore, CA

02.2017 - Current

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Recruited, trained and empowered employees to achieve key performance indicators.
Supervised employees through planning, assignments, and direction.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Tracked monthly sales to generate reports for business development planning.
Built and maintained loyal, long-term customer relationships through effective account management.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Guided management and supervisory staff to promote smooth operations.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Led employee evaluations with constructive feedback to boost performance.
Ensured compliance with local health department regulations regarding food safety standards.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Developed service and sales strategies to improve retention and revenue.
Designed sales and service strategies to improve revenue and retention.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.

Similar Profiles

LOURY ANN BALABALDO ORBESOLOURY ANN BALABALDO ORBESO

Teacher, Civil Department at TESDA XI Regional Training Center Korea-Philippines Vocational Training CenterTeacher, Civil Department at TESDA XI Regional Training Center Korea-Philippines Vocational Training Center