Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fabien Hillard

Toledo,Ohio

Summary

Dynamic Assistant General Manager at Five Guys with a proven track record in staff management and operations optimization. Enhanced customer retention through effective training programs and streamlined inventory control, resulting in record-high satisfaction scores. Adept at fostering teamwork and collaboration, driving performance, and maintaining budget control to ensure operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Five Guys Burger And Fries
01.2025 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Improved operational workflows, resulting in smoother running of establishment.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Shift Lead

Five Guys
10.2023 - 01.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Crew Member

Five Guys
03.2023 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.

Leasing Agent

The Row at Arkansas
08.2022 - 02.2023
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.

Online Personal Shopper

Walmart
01.2022 - 08.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Cook

Double Quick Gas Station
09.2020 - 01.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Education

No Degree - Architectural And Building Sciences

University of Arkansas
Fayetteville, AR

Associate of Applied Science -

Phillips County Community College
Helena, AR

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Training and development background
  • Employee scheduling
  • Budget control
  • Customer retention
  • Google drive
  • Team leadership strength
  • Teamwork and collaboration
  • Staff hiring

Certification

  • SERVSAFE - [ 2023-Current]

Timeline

Assistant General Manager

Five Guys Burger And Fries
01.2025 - Current

Shift Lead

Five Guys
10.2023 - 01.2025

Crew Member

Five Guys
03.2023 - 10.2023

Leasing Agent

The Row at Arkansas
08.2022 - 02.2023

Online Personal Shopper

Walmart
01.2022 - 08.2022

Cook

Double Quick Gas Station
09.2020 - 01.2022

No Degree - Architectural And Building Sciences

University of Arkansas

Associate of Applied Science -

Phillips County Community College

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Fabien Hillard