Fabien Lopez
San Angelo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Cattle Receiving
Lonestar Beef
San Angelo, TX
12.2023 - Current
- Ensured compliance with state laws regarding animal welfare regulations.
- Unload cattle trailers and maintain an accurate count of bulls and cows and which pens they go to.
- Writing receipts to the truck driver that shows a count of how many cattle they had, where they came from, and who they belonged to.
- Performing temperature checks throughout the plant on refers, and other
Shift Manager
Cotton Patch Cafe
San Angelo, TX
09.2021 - 12.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Taught staff upselling techniques to meet revenue targets.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Reinforced rules to promote superior employee performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Reviewed financial statements to meet targets during shift.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
Account Executive
4rbroadcasting
San Angelo, TX
06.2021 - 08.2021
- Marketing through radio advertising
- Cold calls
- Handling accounts on a 1 on 1 basis
- Collecting money
- Ensuring the client is satisfied with the commercial we create for them to help increase flow of traffic to their establishment.
Agent
Sitel
San Angelo, TX
01.2019 - 12.2020
- Fraud detection department.
- Review credit and debit transactions with customer to ensure transactions were authorized.
- Close debit or credit card if necessary.
- Remove any current holds on customers account if chargers were authorized
Technician
Concho Collison
San Angelo, TX
01.2017 - 12.2018
- Parts/receiving
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Checked all parts received to ensure none were damaged and they were the correct parts.
Manager
Metro PCS
San Angelo, TX
01.2015 - 12.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Manager
Johnny Carinos
San Angelo, TX
01.2011 - 12.2015
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Organized special events such as conferences or training sessions for employees.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Eden High School
01.2000
Skills
- Computer Knowledge
- Microsoft Office
- Communication skills
- Customer Service
- TABC Certified
- Bilingual
- English/Spanish
- Account Management
- Cold Calling
- Bartending
- Time management
- Critical thinking
- Efficient in high stress environment
Languages
Spanish, Fluent
Timeline
Cattle Receiving
Lonestar Beef
12.2023 - Current
Shift Manager
Cotton Patch Cafe
09.2021 - 12.2023
Account Executive
4rbroadcasting
06.2021 - 08.2021
Agent
Sitel
01.2019 - 12.2020
Technician
Concho Collison
01.2017 - 12.2018
Manager
Metro PCS
01.2015 - 12.2017
Manager
Johnny Carinos
01.2011 - 12.2015
GED -
Eden High School