Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabienne Francis

Charlotte,NC

Summary

Dedicated and accomplished Special Education Teacher with extensive experience supporting students with diverse learning abilities, aiming to transition into an administrative role that leverages comprehensive educational leadership skills. The goal is to create a positive, structured, and achievement-oriented school environment, committed to enhancing student well-being, fostering inclusive educational practices, and cultivating strong community relationships to support strategic initiatives and overall school improvement

Overview

24
24
years of professional experience

Work History

Principal Intern/Special Education Teacher

Charlotte Mecklenburg Schools
09.2023 - Current
  • Facilitated writing and modification of the school improvement plan, integrating the school's vision and data analysis
  • Developed strategies to enhance the school's cultural competence, fostering an inclusive environment
  • Managed discipline infractions in line with school policies, especially for students with special needs
  • Conducted classroom observations, provided coaching to novice teachers, and facilitated their professional growth
  • Participated in PTA/PTO and School Leadership Team meetings, contributing to community engagement and decision-making
  • Participated in Data Analysis of school policies and strategies for improving student attendance and punctuality
  • Reviewed and implemented intervention programs, supervised bus duties, and engaged in teacher evaluations.
  • Enhanced student achievement by working with instructional coaches to identify gaps in learning and developing targeted interventions.
  • Promoted academic success by analyzing assessment data to identify areas requiring targeted intervention strategies.
  • Managed discipline referrals by implementing restorative practices that supported student growth and accountability.

Lead Special Education Teacher

Cabarrus County Schools
09.2022 - 06.2023
  • Assisted students with diverse learning abilities by developing IEPs and implementing instructional strategies. Created accommodations to ensure access to the general education curriculum. Used assessments to monitor student progress and inform instructional planning. Cultivated a positive and inclusive classroom environment.
  • Assisted in creating a safe and nurturing classroom environment that promoted all students' emotional well-being and academic growth.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Improved classroom engagement by incorporating hands-on activities and real-world examples into lesson plans.
  • Developed strong relationships with parents through consistent communication, resulting in increased parent involvement in their child's education.
  • Collaborated with fellow educators to develop cross-curricular projects, enhancing students' understanding of subject-matter connections.
  • Boosted students' critical thinking skills through the implementation of inquiry-based teaching methods.
  • Provided ongoing professional development opportunities for staff members, ensuring the continued growth of educators within the school community.
  • Enhanced student comprehension by utilizing differentiated instruction techniques tailored to individual learning styles.
  • Participated actively in school-wide initiatives focused on improving student achievement and school climate.
  • Increased student participation in group projects by fostering a collaborative and inclusive learning environment.
  • Promoted a positive classroom culture by implementing effective behavior management strategies and clear expectations for conduct.
  • Supported student success with personalized attention and targeted interventions for those struggling academically.
  • Contributed to improved standardized test scores by providing targeted test preparation sessions and resources for students.
  • Evaluated students' progress regularly using formative assessments, adjusting instructional strategies as needed for optimal learning outcomes.
  • Created and managed IEPs to define student learning objectives and educational strategies and apply instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Taught students across multiple classifications and degrees of special needs.
  • Delivered effective and differentiated classroom instruction to a range of neurodiverse students.
  • Cultivated connections and strong student rapport to foster classroom engagement and record student progress to inform parents and school administration.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Instructed students with physical and cognitive disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Encouraged students to take ownership of learning by providing choices.
  • Coordinated special education students' and teacher assistant schedules with the master schedule.
  • Partnered with standard education teachers from across academic departments.
  • Worked with students with moderate to severe autism to increase life skills.
  • Provided life skills programming for students with moderate to severe autism.
  • Facilitated small group instruction to address individual learning needs.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Collaborated with other educators to develop instructional strategies.
  • Conducted assessments of students to determine individual needs.
  • Maintained accurate records of student progress and attendance.
  • Monitored student performance to evaluate the effectiveness of instructional strategies.
  • Developed and implemented behavior management plans to improve student behavior.
  • Coordinated meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Designed individual education plans to encourage student growth according to learning abilities and needs.
  • Worked closely with parents and guardians to address students' issues.
  • Developed Individual Education Plans for students with special needs.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Improved behavior by modeling positive choices and teaching socially acceptable options.
  • Provided emotional support to students and families.
  • Utilized technology to create meaningful lessons that engage students.
  • Promoted memory, cognition, and language development with hands-on activities and individualized instruction.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
  • Boosted students'' critical thinking skills through the implementation of inquiry-based teaching methods.
  • Developed strong relationships with parents through consistent communication, resulting in increased parent involvement in their child's education.

Special Education Teacher

Charlotte Mecklenburg Schools
01.2020 - 09.2022
  • Collaborated with teams to develop and implement effective accommodation and supports
  • Utilized data-driven strategies to improve student outcomes
  • Promoted positive behavior and implemented management strategies.
  • Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
  • Created and managed IEPs to define student learning objectives and educational strategies and apply instructional knowledge and methods to support goals.
  • Promoted a positive learning environment through differentiated instruction and individualized support for diverse learners.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
  • Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
  • Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
  • Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
  • Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Taught students across multiple classifications and degrees of special needs.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
  • Coordinated with general education teachers to develop accommodations or modifications necessary for successfully including students with special needs in mainstream classrooms.
  • Delivered effective and differentiated classroom instruction to a range of neurodiverse students.
  • Cultivated connections and strong student rapport to foster classroom engagement and record student progress to inform parents and school administration.
  • Assisted in creating a safe and nurturing classroom environment that promoted all students' emotional well-being and academic growth.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Coordinated special education students' and teacher assistant schedules with the master schedule.
  • Instructed students with physical and cognitive disabilities.
  • Led activities that developed students' physical, emotional, and social growth.
  • Redirected students using Positive Behavior Support (PBS).
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided life skills programming for students with moderate to severe autism.
  • Enhanced students' communication skills by implementing group activities and collaborative projects.
  • Streamlined classroom processes by integrating technology tools such as interactive whiteboards and assistive devices for students with disabilities.
  • Served as a mentor to new teachers, sharing best practices in special education instruction and classroom management techniques.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Partnered with standard education teachers from across academic departments.
  • Encouraged students to take ownership of learning by providing choices.
  • Worked with students with moderate to severe autism to increase life skills.
  • Increased parent involvement through the organization of workshops, conferences, and informational sessions on topics relevant to special education services.
  • Organized field trips and community-based experiences that enriched students' understanding of real-world applications for their skills.
  • Facilitated small group instruction to address individual learning needs.
  • Implemented behavior modification techniques to improve student social and academic performance.
  • Collaborated with other educators to develop instructional strategies.
  • Monitored student performance to evaluate the effectiveness of instructional strategies.
  • Developed and implemented behavior management plans to improve student behavior.
  • Conducted assessments of students to determine individual needs.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Maintained accurate records of student progress and attendance.
  • Designed individual education plans to encourage student growth according to learning abilities and needs.
  • Worked closely with parents and guardians to address students' issues.
  • Coordinated meetings to share and analyze student performance data and success plans with colleagues and parents.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Utilized technology to create meaningful lessons that engage students.
  • Developed Individual Education Plans for students with special needs.
  • Improved behavior by modeling positive choices and teaching socially acceptable options.
  • Provided emotional support to students and families.
  • Applied proven strategies to improve students' sensory- and perceptual-motor skills.
  • Mentored new teachers on student progress monitoring and legal document preparation.
  • Provided professional development training to educate faculty and staff on special education laws and regulations.
  • Promoted memory, cognition, and language development with hands-on activities and individualized instruction.

Exceptional Children Job Coach

Charlotte Mecklenburg Schools
05.2013 - 02.2017
  • Assisted in community-based training and employment activities
  • Collaborated with OCS teacher for employment activities.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
  • Provided ongoing guidance and support to students through job search and onboarding process.
  • Conducted mock interviews to help students to prepare for interviews with potential employers.
  • Collaborated with local employers to identify job opportunities for students
  • Guided students by identifying transferable skills and aligning them with new opportunities.
  • Worked with students to determine job targets based on skills and personality.
  • Provided coaching and mentoring to students

Personal Banker

Amtrust Bank
01.2004 - 01.2006
  • Updated and Managed customer accounts and provided personalized banking solutions to meet client needs.
  • Developed strong customer relationships through effective communication and tailored financial advice
  • Supported various banking services, including account management, credit solutions, and investment advising.
  • Utilized strong interpersonal communication skills during client interactions, increasing trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Utilized strong interpersonal communication skills during client interactions, increasing trust and fostering long-lasting relationships.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth client banking transactions.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional client satisfaction ratings throughout my tenure as a Personal Banker.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues
  • Processed customer requests for ordering additional checks and updated customer personal information in the database.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity.
  • Leveraged advanced banking products/services knowledge to deliver custom presentations that effectively addressed unique client needs.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Balanced cash drawers and vault accounts daily with zero discrepancies.
  • Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
  • Expanded client base by promoting new financial products.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Managed complex credit applications and negotiated terms and conditions, which resulted in increased loan approvals for qualified borrowers.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Optimized portfolio growth by identifying potential investment opportunities for high-net-worth clients based on market trends analysis.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
  • Assisted in developing marketing strategies to increase awareness of bank products and services within the local community.
  • Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
  • Utilized customer relationship management software to provide accurate and complete customer service.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Greeted customers and delivered information about new account processes.
  • Presented new and additional products and services to existing customers.
  • Collected customer information and completed new account forms
  • Backed up the teller team by handling the needs of new and existing customers at the main counter.
  • Interviewed customers to obtain information for opening new accounts or renting safe deposit boxes.
  • Maintained customer records and updated account information.
  • Explained account terms and conditions to customers.
  • Contacted customers as soon as issues arose to find a solution before the problems escalated immediately.
  • Activated new accounts and issued customer identification numbers.
  • Reconciled customer accounts and balanced daily transactions.
  • Processed customer payments and account setup charges.
  • Tracked and processed customer account requests and applications.
  • Utilized strong interpersonal communication skills during client interactions, increasing trust and fostering long-lasting relationships.

Account Manager

MBNA
01.2000 - 01.2002
  • aDelivered exceptional customer service in a fast-paced call center environment, handling inbound calls primarily from checking and savings account customers
  • Utilized strong communication, negotiation, and decision-making skills to offer creative solutions and options that drive business results
  • Worked independently and collaboratively in a team setting, demonstrating resilience and adaptability while managing customer interactions in a metrics-driven environment.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Collaborated with the sales team to identify potential upsell opportunities and expand the client base.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Developed and implemented strategies to increase client retention.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
  • Gained customer trust and confidence by demonstrating a compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Achieved or exceeded company-defined sales quotas.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Set and achieved company-defined sales goals.
  • Presented professional image consistent with thecompany's brand values.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Master of School Administration - School Leadership

The University of North Carolina
Charlotte, NC
05.2024

Bachelor of Arts in Special Education - Education

The University of North Carolina
Charlotte, NC
05.2019

Skills

  • Managerial Leadership
  • Instructional Leadership
  • Strategic Leadership
  • Curriculum Design
  • Data Analysis
  • Program Evaluation

Languages

French
Native or Bilingual
Spanish
Limited Working

Timeline

Principal Intern/Special Education Teacher

Charlotte Mecklenburg Schools
09.2023 - Current

Lead Special Education Teacher

Cabarrus County Schools
09.2022 - 06.2023

Special Education Teacher

Charlotte Mecklenburg Schools
01.2020 - 09.2022

Exceptional Children Job Coach

Charlotte Mecklenburg Schools
05.2013 - 02.2017

Personal Banker

Amtrust Bank
01.2004 - 01.2006

Account Manager

MBNA
01.2000 - 01.2002

Master of School Administration - School Leadership

The University of North Carolina

Bachelor of Arts in Special Education - Education

The University of North Carolina

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Fabienne Francis