Fabienne Krnic
Squamish
Summary
Housekeeping Manager with over 10 years in hospitality and operations management. Demonstrated success in staff training, quality assurance, and policy compliance, resulting in enhanced team performance and increased customer satisfaction. Skilled in inventory control and effective resolution of guest issues while upholding service standards. Focused on operational excellence and delivering high-quality service in diverse environments.
Overview
15
15
years of professional experience
Work History
Housekeeping Manager
Lorimer Ridge Lodge
Whistler
07.2023 - Current
- Delivered leadership and mentorship to newly hired employees on company programs.
- Resolved customer complaints, tour on arrival.
- Managed inventory of cleaning supplies, linens, chemicals, and amenities.
- Reviewed employee performance and developed improvement plans to meet objectives.
- Maintained and communicated Lodge policies and practices.
- Delegated work to staff, setting priorities and goals.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Tier 2 Technical Support Specialist
Mitchell International, Inc.
Coppell
11.2013 - 10.2016
- Assisted customers with adjustments to claims and cases in the system, and provided status.
- Department point person for French Canadian claims and calls.
- Collaborated with cross-functional teams to improve service response times.
- Ensured compliance with established policies and procedures related to customer service operations.
- Adhered strictly to company policies and guidelines.
- I worked as a claims analyst and utilized my expertise and excellent skills in analyzing the claims to meet the eligibility standards of the company.
Bilingual Customer Service Representative
Fossil Corporation
Richardson
05.2011 - 10.2013
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Utilized multiple computer systems to access customer accounts, process payments, and update account status.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed orders accurately using the internal order management system.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate Degree in Nursing - Nursing
VoTech Community College
Tulsa, OK01-1997
Skills
- Staff training and development
- Inventory control
- Quality assurance processes
- Policy compliance
- Safety regulations
- Customer service excellence
- MS Office power user, with additional proficiencies in assorted databases
- 10 years of successful managerial and owner-operator experience
Accomplishments
Mitchell Int'l ~Employee of the Month x 2
Timeline
Housekeeping Manager
Lorimer Ridge Lodge
07.2023 - Current
Tier 2 Technical Support Specialist
Mitchell International, Inc.
11.2013 - 10.2016
Bilingual Customer Service Representative
Fossil Corporation
05.2011 - 10.2013
Associate Degree in Nursing - Nursing
VoTech Community College