Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Assessments
Generic

Fabienne Michel

Fairburn,GA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Station Warehouse Associate

Amazon
11.2024 - Current
  • Utilized handheld devices to scan and track packages throughout the delivery process
  • Adhered to company policies and procedures related to package handling, security, and confidentiality
  • Managed the daily operations of a busy delivery warehouse, overseeing the receipt, storage, and distribution of goods
  • Optimized warehouse layout for improved efficiency in picking, packing, and shipping processes
  • Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
  • Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
  • Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
  • Maintained a clean and organized work area to promote safety and productivity
  • Performed quality control checks on outgoing shipments to ensure products met customer specifications
  • Collaborated with team members to optimize workflow efficiency and meet daily production goals
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.

Kitchen Staff

RaceTrac Petroleum, Inc.
01.2024 - 11.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.

After School Teacher

APEC Learning Center
07.2023 - 05.2024
  • Supervise and ensure the safety and well-being of the children after school and at all times; maintain Proper class ratio
  • Plan daily program (developmental activities) in detail for assigned age group; submit weekly lesson plans due by Thursday of each week
  • Place toys and materials at children's level for their easy access
  • Assist in serving meals/snacks and sit with children while they eat
  • Check toys and equipment daily/weekly for their safe after school usage
  • Clean/disinfect the work environment including all equipment/toys daily according to center policies
  • Be familiar with and follow all center and State regulatory and After School policies and procedures
  • Report any special needs/problems, suspected child abuse to the Director/Assistant Director in a timely fashion
  • Communicate professionally and effectively with parents avoiding conflicts at all times
  • Handle discipline according to center and regulatory policies
  • Perform duties as an assistant team member carrying out additional assignments as requested by Director/Asst. Director
  • Attend regular staff meetings
  • Organized and supervised games and fun recreational activities to promote physical, mental and social development in children.
  • Prepared food and served meals and refreshments to 100 children.

Line Cook

Gyu-Kaku Japanese BBQ
10.2018 - 06.2023
  • Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
  • Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
  • Maintained a clean and organized work station, following sanitation guidelines at all times
  • Assisted in training new line cooks on cooking techniques, recipe execution, and safety procedures
  • Operated various kitchen equipment such as grills, fryers, ovens, etc., ensuring their proper functioning
  • Adhered to portion control guidelines while plating dishes for consistent portion sizes
  • Followed all food safety regulations including temperature monitoring and labeling of prepared foods
  • Communicated effectively with servers regarding special requests or modifications from customers
  • Worked efficiently under pressure during busy service periods to meet customer demands without compromising quality
  • Ensured that all dishes leaving the kitchen were visually appealing by garnishing plates appropriately
  • Maintained knowledge of current menu items, ingredients used, allergens present, and any dietary restrictions or preferences upon request from customers

Call Center Agent

Alorica
10.2021 - 11.2022
  • Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
  • Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
  • Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
  • Collaborated with team members to share best practices for improving call center performance metrics
  • Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
  • Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns
  • Recognized as top performer based on consistently meeting or exceeding key performance indicators (KPIs) such as average handle time (AHT), quality scores (QA), sales conversion rates

Customer Service/Sale

Bed Bath and Beyond
01.2014 - 02.2018
  • Taken the extra mile to engage customers
  • Met monthly set goals
  • Able to multitask, prioritize, and manage time effectively
  • Listened to customers' questions and concerns, and provide answers or responses
  • Provided information about products and services
  • Handled returns or complaints
  • Identified and assessed customers' needs to achieve satisfaction
  • Followed communication procedures, guidelines and policies
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Education

High school Diploma -

Phoenix Charter Academy
Chelsea, MA
06-2014

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development
  • Food preparation
  • Organization and cleanliness
  • Cleaning and sanitizing
  • Safe food handling
  • Strong work ethic
  • Empathy and patience
  • Stress tolerance
  • Cross-selling and upselling
  • Time management
  • Highly motivated
  • Cleaning and organization

Certification

  • CPR Certification
  • Driver's License, 10/01/18, 08/01/27
  • Child Development Associate Certification

Languages

English
Native or Bilingual

Timeline

Delivery Station Warehouse Associate

Amazon
11.2024 - Current

Kitchen Staff

RaceTrac Petroleum, Inc.
01.2024 - 11.2024

After School Teacher

APEC Learning Center
07.2023 - 05.2024

Call Center Agent

Alorica
10.2021 - 11.2022

Line Cook

Gyu-Kaku Japanese BBQ
10.2018 - 06.2023

Customer Service/Sale

Bed Bath and Beyond
01.2014 - 02.2018

High school Diploma -

Phoenix Charter Academy

Assessments

  • Bartending, Proficient, 12/01/19, Understanding, pouring, and mixing drink orders
  • Call center customer service, Proficient, 03/01/24, Demonstrating customer service skills in a call center setting
  • Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 10/01/21, Responding to customer situations with sensitivity
  • Food service: Customer situations, Proficient, 08/01/22, Identifying and addressing customer needs in a food service setting
  • Cooking skills: Basic food preparation, Proficient, 12/01/21, Preparing food, using cooking equipment, and converting ingredient measurements

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