Fabiola De Jesus Cartagena
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to contribute to the achievement of team goals. Reliable and dedicated professional consistently delivering high-quality results in a fast-paced and dynamic work environment.
Overview
6
6
years of professional experience
Work History
Scanning Technician
Proscan Solutions
06.2024 - Current
- Maintained detailed records of all scanned documents, enabling easy retrieval for future reference or audits.
- Facilitated secure handling of sensitive information by adhering to strict confidentiality guidelines and protocols.
- Enhanced data storage capabilities through proper file naming conventions and systematic folder organization within shared drives or cloud platforms.
- Enhanced document organization by scanning and indexing various materials.
- Provided excellent customer service, promptly addressing any concerns or requests related to scanned documents from clients or colleagues.
- Demonstrated proficiency in using various types of scanners, including flatbeds, feeders, book scanners, as well as specialized software applications relevant to the industry.
- Ensured high-quality digital images by conducting regular maintenance on equipment and utilizing advanced scanner settings.
- Evaluated images for technical quality and accuracy.
Night Audit / Front Desk
Residence Inn by Marriott
05.2023 - 06.2024
- Responsible for greeting and checking guests in upon arrival and providing them with any hotel information that is relevant as well as resolving any guest problems while maintaining a high service level when challenges arise.
- As a night auditor I am responsible for overseeing the financial records and auditing/balancing reports from the day shifts while providing excellent customer service to guests and keeping the front desk and accounting operation running smoothly.
- Responsible for answering calls, scheduling wake up calls and taking reservations.
- Perform clerical task functions and data entry with Excel and Word.
- Implemented a proactive approach when dealing with potential conflicts or challenges during overnight operations, mitigating potential negative impacts on guest experiences.
- Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
- Monitored hotel security, maintaining a safe environment for both guests and staff members.
Receptionist/ Customer Service
Liberty Tax Service
01.2021 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- As well as send corresponding messages on Teams to confirm with coworkers that everything is correct.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Mailroom Operations Associate/ Customer Service
Conduent "MassMutual"
08.2022 - 02.2023
- Responsible for processing, rejecting, and/or re-associating incoming mail daily
- Responsible for adherence to Client based service level agreement goals.
- Performs clerical task functions and data entry with Google Sheets as well as Excel.
- Sort images, documents, files, and archives by form type as well as receive documents from both electronic and hard copy forms for processing while using Outlook or Teams to communicate with others when needed.
- Deliver and collect all mail and place into correct locations.
- Receive, sort and process mail, packages and supplies as they arrive.
- Scanning and operating scanning machine to digitize mail.
- Maintain ongoing accounts of 100's of clients by applying Microsoft skills such as Word, Excel and Google Sheets to be able to oversee all updates and information required/provided.
Helper/Machine Operator
Sullivan Paper Company
04.2022 - 08.2022
- Perform in a fast paced work environment; picking, packing, and shipping orders out.
- Maintain a clean work environment for forklift's as well as other workers passing by.
- As a Machine Operator I was able to learn the ins and outs of the machines to be able to complete orders and run on schedule.
- Consisted of replacing paper, film, labels, sizing and observing.
Usher
Cinemark
04.2018 - 09.2021
- Directed guests to their location by documented ticket seats and answered questions about the facility amenities as well as complied with health and sanitation practices and procedures
- Checked assigned sections for cleanliness and assisted in the venue cleaning during, between and after shows.
Housekeeper
Motel 6
08.2019 - 11.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06.2018
Skills
- Problem Solving
- Adaptability
- Strong Work Ethic
- Time Management
- Critical Thinking
- Handling Pressure
- Creativity
- Customer Service
- Cash Handling
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Scanning Technician
Proscan Solutions
06.2024 - Current
Night Audit / Front Desk
Residence Inn by Marriott
05.2023 - 06.2024
Mailroom Operations Associate/ Customer Service
Conduent "MassMutual"
08.2022 - 02.2023
Helper/Machine Operator
Sullivan Paper Company
04.2022 - 08.2022
Receptionist/ Customer Service
Liberty Tax Service
01.2021 - 04.2024
Housekeeper
Motel 6
08.2019 - 11.2019
Usher
Cinemark
04.2018 - 09.2021
High School Diploma -
Holyoke High School
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