Health Services Administrator with 7 years of experience overseeing healthcare services for Outpatient and Community Health facilities. Coordinates clinics, blood drives and other program activities to increase community wellbeing. Detail-oriented, hardworking and knowledgeable leader with excellent organizational and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Services Administrator/Operations Manager
Emilio Mantero-Atienza M.D., P.A.
12.2019 - Current
Responsible for processing health insurance claims for doctors' offices, hospitals, and other healthcare facilities
Enter insurance claims into specialized billing programs.
Assisted with regulatory issues such as compliance.
Oversaw accounting, budgeting, and financial reporting.
Recruited, oriented, and trained healthcare staff members.
Created and implemented organizational policies and procedures.
Consulted with healthcare professionals on business decisions.
Organized and managed contracts directly related to strategic mission of healthcare system.
Developed and maintained electronic record management systems to analyze and process data.
Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
Analyzed current programs to determine effectiveness.
Provided in-depth support to executive staff in regards to healthcare programs and administration.
Research/Undergraduate Teaching Assistant
Florida International University, FIU
05.2019 - 12.2019
Provided support to lead teacher in charge of classroom
Reinforced lessons by tutoring individual students or small groups
Duties included creating lesson plans, documenting progress, and overseeing lesson preparations.
Supported faculty members with administrative tasks including grading papers, updating class records, and tracking attendance.
Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
Boosted students'' confidence in their abilities through continuous positive reinforcement and constructive feedback on assignments.
Benefits Services Specialist
ADP Total Source
12.2018 - 05.2019
Benefits specialist is responsible for assisting with administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plans
Assists employees regarding benefits claim issues and plan changes.
Enhanced employee satisfaction by effectively addressing and resolving benefits-related inquiries.
Streamlined benefits enrollment process for smoother onboarding experiences and increased employee retention.
Collaborated with HR team to develop comprehensive benefits packages, attracting top talent.
Conducted informative benefits presentations during new hire orientations, ensuring understanding of available options.
Responsibilities of Pier Coordinators are as follows: Assist in embarkation of employees, workers, entertainers and family of crew members
Collect balance dues
Help guest during embarkation process
Provide ship with accurate manifest at sailing and send all reports to GPS at close of day
Dealing with documentation issues to facilitate guest's experience
Work directly with shipboard staff to resolve issues together in effective and timely fashion
Dealt with angry guest that are facing problems during their vacation.
Coordinated with port authorities, customs officials, and security personnel to ensure compliance with all regulations for incoming and outgoing ships.
Provided knowledgeable guidance on cruise itineraries and ship amenities, enhancing guests'' overall experience.
Education
Bachelor of Science - Health Services Administration
Florida International University
Miami, FL
12.2019
Skills
Outstanding communication skills
Taken Intro/Micro Usage (Class that develops new skills on Microsoft office programs, eg, Microsoft Word and Excel) Proficient in all Microsoft programs
Motivated team member
Fluent in English/Spanish/Italian/Portuguese
Skilled problem solver
Goal oriented
Background in customer service
Quality Assurance
Proficient in EMR
Clinical Supervision
Strategic consulting
Awards
National Academy of Future Physicians and Medical Scientists Award of Excellence, 07/01/14
Bachelor of Science - Health Services Administration
Florida International University
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