Fabio Falloni

• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Monitored dining room for cleanliness and proper set-up at all times.
• Delivered food orders promptly and courteously.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Monitored staff performance and provided feedback to ensure quality service delivery.
• Enforced health and safety regulations in the bar area.
• Trained new employees on proper bar tending techniques and food safety protocols.
• Assisted with ordering supplies and restocking items as needed.
• Supervised daily operations of the bar including opening and closing procedures.
• Maximized efficiency by delegating tasks to staff members based on their skill sets.
• Provided guidance and support to bartenders while they served guests at the bar.
• Maintained detailed inventory of bar supplies and stocked work areas.

• Supervised cleanliness of guest service areas before, during and after service.
• Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
• Monitored daily checklists and side worksheets to keep other bar staff members on task.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Upsold customers from shelf to premium brands to help boost sales.
• Trained new bartenders on drink preparation and upselling techniques.

• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Proposed or approved modifications to project plans.
• Delegated work to staff, setting priorities and goals.

• Organized schedules, workflows and shift coverage to meet expected business demands.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Proposed or approved modifications to project plans.
• Delegated work to staff, setting priorities and goals.

- Creative Art Director -

- Bar Food Manager -

• Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
• Kept records for production, inventory, income and expenses.
• Mentored and trained new hires on sales techniques and customer service procedures.
• Interviewed, trained and supervised employees.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Singapore
• BangKoK (from August till December 2013)
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Calculated charges, issued table checks and collected payments from customers.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Proposed or approved modifications to project plans.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Reviewed completed work to verify consistency, quality and conformance.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

• Greeted customers, answered questions and recommended specials to increase profits.
• Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Calculated charges, issued table checks and collected payments from customers.

• Filled condiments and napkin containers during slack periods.
• Responded to ad hoc cleaning duties at end of shift.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Stocked service areas with supplies during slow periods.
• Presented menus and answered questions regarding items.