Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Fabio Varona

Pembroke Pines,FL

Summary

Providing excellent service best-in-class solutions and services for many industries including Automotive, Insurance, and Sales. His reputation for excellence has established him as a leader within these industries. He is skilled at relationship building & creating outstanding relationships Provide leadership and accountability, team oriented customer service, rate negotiations, and Bilingual.

Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.

Overview

21
21
years of professional experience
1
1
Certification

Work History

TSO Agent

Department Of Homeland Security, TSA
02.2025 - Current
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
  • Supported law enforcement agencies during investigations involving airport security incidents or breaches.
  • Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
  • Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
  • Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.

Sales & Lease Expert

Pines Ford Lincoln
04.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Brand Specialist

Weston Nissan Volvo
02.2023 - 03.2024
  • Greeted and guided customer through the sales process. Assist the customers to find a vehicle that meets their needs by using the current inventory, Guiding customers in the completion of their sales applications. Maintain frequent follow up with customers that have indicated purchase intent. Overcame customer objections with a positive and welcoming attitude Attend training and product educational requirements. Maintained a high level of professionalism, Quality customer service skills strong interpersonal skills, in-person and over the phone dependable and with great work ethics Basic MS Office knowledge, computer software and internet proficiency.
  • Generated substantial revenue increases by identifying untapped markets and capitalizing on emerging trends within the industry.
  • Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
  • Collaborated cross-functionally with sales, product development, and customer service teams for seamless execution of brand strategy.
  • Streamlined internal processes for greater efficiency in delivering brand objectives.

INSURANCE BROKER

Medicare Medigap Direct, LLC
08.2020 - 02.2022
  • Contracted to work annual enrollment period selling Medicare advantage plans used a consultative selling approach to encourage customers to compare and change health insurance educating them on the best solution for their needs Received. Using corporate leads generated from national advertising campaigns, working directly with consumers to assist them with all their Medicare coverage needs, questions guidance and enrollments special needs plans and how the policy works. With a company emphasis on technology, continuing education, and fostering long-term relationships, able to establish myself as a trusted advisor delivering nothing short of the highest level of customer service to all clients and prospects.

Automotive Sales Consultant

Arrigo Sawgrass
03.2017 - 08.2020
  • Interacted with hundreds of customers to help guide them in their vehicle purchase, asking proper questions and listening carefully. Describing all optional equipment and accessories available for customer purchase, explain in detail product features and benefits. Using outstanding communication and listening skills to help negotiate terms that ensure payment options meet your customers’ lifestyles, budgets, and expectations; close the deal. Providing an exceptional customer experience, driving loyalty by following up to ensure customer satisfaction. Turned over 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.). Prepared sold vehicles for customer delivery prior to customer arrival. Introduced customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Always Marinating a professional appearance.

Real Estate Sales

COLDWELL BANKER
04.2004 - 03.2017
  • Counseled customers on market status for residential and land markets. Excelled at designing and integrating new customer prospecting base, increasing agency acquisition rate by 65% percent. Advised clients on market conditions, pricing, and legal requirements for property transactions. Consulted with escrow companies and lenders to validate the completion of terms and conditions of purchase agreement by the closing date. Applied various methods to build client base, including networking, email, and social media. Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships. Determined best mortgage options to help clients obtain financing at best rates and terms. Generated lists of properties comparable with buyers needs and financial resources. Explained financial requirements and analytical data to potential buyers and sellers. Liaised between buyers and sellers to facilitate negotiations and propel escrow progress. Facilitated deals between sellers, buyers, and brokers for maximum profits.

Brand Specialist

MERCEDES BENZ
04.2007 - 03.2012
  • Established sales goals and strategies that contributed to increased growth in sales and profitability. Achieved 110% of quota within the first year as Sales Consultant Retained existing customers and substantially grew customer base, and sales volume. Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues. Supervised and trained 25 employees on successful selling techniques. Penetrated new markets by investigating competitor products, services, and trends. Increased market share 65% over the course of 4 years. Exceeded specific team goals and resolved issues, partnering with upper management to share and implement continuous improvements. Developed and significantly grew Miami-Dade and Broward territory over 4 years. Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis. Trained associates on cross-selling and relationship-building techniques. Worked closely with managers, using persuasive communication skills and customer relations expertise to close deals with potential clients. Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.

Education

Real Estate License - Real Estate

Gold Coast
Miami, FL
03.2004

Diploma - undefined

Eastside High School
06.1991

Federal Standard Operating Procedures

Federal Law Enforcement Training Center (FLETC)
Glynco, GA
05-2025

Skills

  • Courteous demeanor
  • Transparent
  • Technologically savvy
  • Customer service excellence
  • Punctual
  • Problem-solving abilities
  • Negotiations
  • Sales expertise
  • Bilingual (10 years)
  • Active listening
  • System implementation
  • Adaptive team player
  • Honest
  • Building rapport
  • Dealership experience
  • Sales
  • Inside sales
  • Insurance sales
  • Customer service
  • Direct sales
  • Leadership
  • Training & development
  • Supervising experience
  • Sales management
  • Relationship management
  • Computer literacy
  • Negotiation
  • Retail sales
  • Bilingual
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Critical thinking
  • Information documentation
  • Conflict resolution
  • Persuasive speaking
  • Recordkeeping proficiency
  • Technical support
  • Financial document preparation
  • Internet savvy
  • Report creation
  • Client interviews
  • Report generation
  • Travel arrangements
  • Contract negotiation
  • Lease drafting
  • Collective bargaining agreements
  • Strong communication
  • Resolving customer issues
  • Contract negotiation expertise

Certification

Driver's License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Outdoor Recreation
  • Backpacking and Hiking
  • Gym Workouts
  • Learning new cooking techniques and expanding my culinary skills
  • Fundraising Events
  • Volunteering at local animal shelters and rescue organizations
  • Swimming
  • Volunteer Work

Timeline

TSO Agent

Department Of Homeland Security, TSA
02.2025 - Current

Sales & Lease Expert

Pines Ford Lincoln
04.2024 - 02.2025

Brand Specialist

Weston Nissan Volvo
02.2023 - 03.2024

INSURANCE BROKER

Medicare Medigap Direct, LLC
08.2020 - 02.2022

Automotive Sales Consultant

Arrigo Sawgrass
03.2017 - 08.2020

Brand Specialist

MERCEDES BENZ
04.2007 - 03.2012

Real Estate Sales

COLDWELL BANKER
04.2004 - 03.2017

Diploma - undefined

Eastside High School

Real Estate License - Real Estate

Gold Coast

Federal Standard Operating Procedures

Federal Law Enforcement Training Center (FLETC)

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