FABIO COSTA RIBEIRO
Austin,TX
Summary
Accomplished Transportation and Logistics Manager with over 20 years of experience optimizing operations across major West Coast ports. Specializes in driving cost savings and enhancing customer satisfaction through strategic solutions and effective team leadership. Proven success in improving service delivery and fostering strong customer relationships.
Overview
22
22
years of professional experience
Work History
App Ride Share Driver.
Uber And Lyft
Austin, Texas
12.2019 - Current
- Secured high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service, enhancing rider satisfaction.
- Maximized ride profitability by anticipating surge areas, targeting high-traffic sectors, and efficiently daisy-chaining rides.
- Utilized GPS to identify fastest routes, reducing ride costs for customers and increasing overall ride availability.
Customer & Digital Support Associate - SME DO
Accenture
Austin, Texas
12.2020 - 11.2022
- Resolved inquiries and complaints promptly, enhancing overall customer satisfaction.
- Provided tailored solutions addressing individual user needs to enhance satisfaction.
- Maintained extensive knowledge of product and service updates for informed user interactions.
- Facilitated effective communication by answering incoming customer calls efficiently.
- Utilized effective communication and problem-solving techniques in customer support.
- Managed inter-departmental escalations, contributing to increased user retention.
- Exhibited professionalism and energy, fostering positive relationships with users and colleagues.
- Assisted in onboarding new employees by coordinating training sessions and materials.
Transportation Logistics Manager
PCC Logistics, Inc
Oakland, California
12.2004 - 11.2019
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction needs
- Delivered substantial cost savings by securing discounts from third party logistics service providers
- Drove operational improvements which resulted in savings and increased profit margins
- Led multi-functional team to continuously improve compliance initiatives, drive cost control initiatives, andmaintain on-time service delivery
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving ready to start immediately
- Led value-added customer service team that consistently over-delivered on customer expectations
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain topsatisfaction needs
- Led multi-functional team to continuously improve compliance initiatives, drive cost control initiatives, and maintain on-time service delivery
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistentlyarriving ready to start immediately
Education
George Washington High School
San Francisco, California06-1995
Skills
- Route optimization
- Customer response
- Complaint management
- De-escalation techniques
- Needs assessment
- Verbal and written communication
- Computer proficiency
- Multitasking and prioritization
- Calm under pressure
- Time management
- Detail-oriented organization
- Inter-department collaboration
- Patient and empathetic approach
- Courteous service mindset
- Situational analysis
- Complex product knowledge
- Time management
Languages
- Portuguese
- Spanish
Timeline
Customer & Digital Support Associate - SME DO
Accenture
12.2020 - 11.2022
App Ride Share Driver.
Uber And Lyft
12.2019 - Current
Transportation Logistics Manager
PCC Logistics, Inc
12.2004 - 11.2019
George Washington High School