Fabiola Aguilera
El Paso,TX
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
8
8
years of professional experience
Work History
Digital Personal Shopper
Walmart
06.2023 - 11.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Receive online orders from customers.
- They use computer systems to track, identify, and prepare customer orders.
- Communicate with customers through phone calls, in-person interactions or email.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Airline Customer Service Agent
Avianca Airlines
05.2016 - 11.2020
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Ensure flights depart on time by dispatching flights promptly.
- Check in passengers and their luggage at the ticket counter, kiosk, and gate.
Education
Bachelor - Marketing
Universidad Evangelica De El Salvador
El Salvador 09.2018
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Aviation Security Knowledge
- Leadership and Team Management
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Digital Personal Shopper
Walmart
06.2023 - 11.2023
Airline Customer Service Agent
Avianca Airlines
05.2016 - 11.2020
Bachelor - Marketing
Universidad Evangelica De El Salvador