Fabiola Biggs
Chino Hills,CA
Summary
With a proven track record at Orange County Superior Court, I excel in operational excellence and customer service, enhancing workflow optimization and maintaining high accuracy in document review. My expertise in data processing and commitment to excellence have significantly contributed to streamlining operations and improving team performance, demonstrating both hard and soft skills essential for success.
Overview
30
30
years of professional experience
Work History
Case Processing Specialist
Orange County Superior Court
06.2024 - Current
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
Case Processing Supervisor
Orange County Superior Court
11.2016 - 06.2024
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Kept high average of performance evaluations.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Case Processing Specialist
Orange County Superior Court
01.2005 - 10.2016
- Exhibited strong attention to detail when reviewing documents, consistently catching errors before they reached clients or external partners.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Established effective communication channels with both internal stakeholders and external partners, fostering collaborative working relationships across departments.
- Assisted in the development of training materials for new hires, facilitating a smooth onboarding experience for incoming team members.
- Sorted and processed incoming complaints before putting data into processing software.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Updated and maintained customer information, documents and records.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Collaborated with other departments to enforce data accuracy and enhance productivity.
- Participated in regular departmental meetings, contributing valuable insights towards streamlining operations and improving team performance.
- Stayed informed on current trends and best practices within the processing field, applying new techniques as appropriate to maintain a competitive edge in operations.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
Sales Assistant
West Bond Inc.
06.1994 - 12.2004
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree - Administration of Justice
Fullerton College
Fullerton, CAHigh School Diploma -
Katella High School
Anaheim, CA06-1991
Skills
- Standard Operating Procedures
- Operational Excellence
- Document Review
- Workflow Optimization
- Customer Service
- Data Processing
- Information Verification
- Word Processing
- Data Archiving
Languages
Spanish
Full Professional
Timeline
Case Processing Specialist
Orange County Superior Court
06.2024 - Current
Case Processing Supervisor
Orange County Superior Court
11.2016 - 06.2024
Case Processing Specialist
Orange County Superior Court
01.2005 - 10.2016
Sales Assistant
West Bond Inc.
06.1994 - 12.2004
No Degree - Administration of Justice
Fullerton College
High School Diploma -
Katella High School
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