Professional with strong background in business management and strategic planning. Skilled in driving growth, optimizing operations, and leading cross-functional teams to achieve organizational goals. Adept at identifying market opportunities, fostering collaboration, and adapting to evolving business landscapes. Known for integrity, reliability, and results-driven approach.
Overview
24
24
years of professional experience
Work History
Daycare Teacher
Riverbend Learning Center
09.2024 - Current
Facilitated daily activities that promoted physical, emotional, and intellectual growth in children.
Maintained a safe and clean learning environment to ensure child well-being and security.
Collaborated with parents to discuss children's progress and address developmental concerns.
Observed and documented individual child behavior to tailor educational approaches effectively.
Assisted in preparation of meals and snacks to provide children with proper nutrition.
Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Utilized creative teaching methods to enhance children's learning experiences and participation.
Actively encouraged children to develop their communication, problem-solving and social skills amongst one another.
Medical Receptionist
HCA Florida HealthCare
05.2023 - 09.2024
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Trained in EMR system(s).
Maintained medical records, ensuring compliance with HIPPA regulations.
Assisted in managing office supplies and medical equipment inventory.
Maintained current and accurate medical records for patients.
Coordinated specialist referrals(prior authorizations) for patient(s) requiring additional care, facilitating in transferring medical records by request of provider.
Scanned patient identification and insurance cards.
Assisted with medical coding and billing tasks.
Maintained clean reception area.
Managed high volume calls.
Conducted in administration tasks.
Pawnbroker
Advance America Financial Institution
01.2021 - 04.2023
Evaluated items for value and authenticity, ensuring accurate appraisals.
Assisted customers in selecting pawn options, delivering exceptional service and support.
Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Initiated loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
Achieved company-defined sales quotas.
Agent Services Representative
Good2go Auto Insurance
01.2015 - 01.2021
Educated clients on policy options, benefits, and claims processes to enhance understanding and satisfaction.
Managed claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
Managing monthly collection calls of auto payments.
Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Documented customer interactions and transactions for accurately, up-to-date records.
Processed insurance policy cancellations and renewals.
Regional Manager
McDonald's
01.2006 - 09.2014
Led regional operations, enhancing service quality and customer satisfaction across multiple locations.
Developed training programs for management staff, improving leadership skills and operational efficiency.
Implemented strategic initiatives to optimize inventory management and reduce waste across the region.
Analyzed sales data to ensure revenue growth in the region.
Implemented safety protocols and compliance measures, promoting a culture of workplace safety across the region.
Led biweekly meetings throughout locations with store managers to review progress, address challenges etc.
Attended yearly company gatherings (franchise acquisitions).
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Teacher
Atlantic Children Academy
02.2003 - 01.2006
Facilitated collaborative learning activities, promoting teamwork and communication skills among students.
Developed lesson plans aligning with curriculum standards.
Implemented relationships with parents, creating a supportive community around students' education.
Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
Followed Health Department Regulations, policies and rules.
Led extracurricular activities that promoted school spirit and community involvement among students.
Worked with classroom teacher(s) to learn about current standards and best practices.
Organized field trips that complemented classroom learning, offering real-world experiences to students.
Boosted student participation with group projects and peer review sessions during subject teachings.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work. - created a program for children who struggled with understanding/could not speak English.
Participated in department meetings to provide input to colleagues about student achievement and improvement.
Assistant Store Manager
Pollo Tropical
01.2003 - 01.2005
Supervised daily store operations, ensuring adherence to company policies and procedures.
Trained and mentored staff on customer service best practices and operational efficiency.
Collaborated with management to develop promotional strategies that increased customer engagement.
Implemented inventory control measures, reducing waste and enhancing product availability.
Conducted regular staff evaluations, providing feedback to promote professional growth and development.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Created monthly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through scheduled cleaning(s) of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license regulations.
Job Aid Counselor
One Stop Career Center
12.2001 - 01.2003
Facilitated career counseling sessions, guiding clients in job search strategies and resume development.
Developed personalized employment plans, aligning client goals with available resources and opportunities.
Conducted workshops on interview techniques and professional networking for diverse groups of job seekers.
Collaborated with local employers to identify workforce needs and match candidates with suitable roles.