Fabiola Calderon
Richmond,CA
Summary
Responsible Technician with excellent troubleshooting, customer service, and analytics skills coupled with more than 13 years of experience. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering an engaging and pleasant personality with expertise in building customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to obtain a position based on skills obtained to utilize and enhance the success of UCSF.
Overview
25
25
years of professional experience
Work History
Reprografics Technician
University of California, San Francisco
03.2011 - Current
- Extensive knowledge of UC Berkeley copier programs
- Responsible for implementing and setting up new copiers including entering security codes, basic networking and trouble-shooting
- Experience in working with the following Xerox copier series: 4250, 5675, 5735, 5755, 5790, 7556, 4112, C8045, B8070 and B925
- Responsible for daily maintenance the Xerox VersaLink 8000 at UC Berkeley Campus Libraries, filling paper and replacing toner
- Work with CentreWare software to configure and monitor public printers
- Experience with various binding options: coil, comb, velo, tape and spine printing
- Responsible for bi-monthly inventory and ordering Xerox copier supplies for department and student lab copiers
- Knowledge of Citrix POS system and the Financial and Administrative Services Database (FAS) to reconcile daily cash report
Work with DMM Database to input copy requests and chartstrings for numerous departments on the UC Berkeley campus
- Responsible for delivering paper and time sensitive and confidential material campus wide to various departments and libraries
- Experience working with faculty, staff, and students to resolve problems and concerns on a daily basis
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Copy Service Manager
Canon Business Solutions West
08.2004 - 02.2011
- Managed daily operations at Boalt Hall School of Law Copy Center
- Responsible for training usage of Cannon 2200’s, 3300’s, and 5500’s series
- Provided copy services for Law School faculty, staff, students and general public
- Responsible for monitoring inventory and ordering supplies
- Prepared daily cash deposits for Boalt Hall Law
- Counted and reconciled monthly cash reports and monthly deposit for Boalt Hall Law, Valley Life Science and Moffitt Copy center
- Provided technical support, this included assisting with key-ops, clearing paper jams, and changing toner
- Contact between service technician and customer
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
Assistant Manager
Café Milano
09.1999 - 06.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided daily cash reports and made revenue deposits to bank
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Kept daily inventory for ordering produce and pastries from vendors, ordered when necessary
- Help with catered orders for numerous UC Berkeley Departments
- Cashier
- Help maintain monthly schedules for 12 employees
Education
Bachelor of Arts - Social Welfare
University of California, Berkeley
Berkeley, CA01.2002
Skills
- Analytical skills
- Communication skills
- Ability to work independently
- Ability to work with a team
- Attention to detail
- Fast learner
- Strong work ethics
- Customer interaction
- Deadline-oriented
- Works Well Under Pressure
- Multitasking and organization
- Customer service
- Documentation and reporting
Training
- eCourse: UC Cyber Security Awareness Fundamentals 2/6/2024
- eCourse: UC Sexual Violence and Sexual Harassment Prevention for Non-Supervisors 2/2/2024
- eCourse: General Compliance Briefing: University of California Ethical Values and Conduct 1/5/2024
- Versional: General Compliance Briefing: University of California Ethical Values and Conduct 1/19/2022
- eCourse: UCSF Foundations of Diversity, Equity and Inclusion (1.0) 1/18/2022
- eCourse: Campus Injury and Illness Prevention Program (IIPP) 8/4/2021
- Versional: UCSF PCI DSS Security Awareness Training 7/19/2021
- Document: COVID-19 Prevention Training 1/25/2021
- Document: COVID-19 and Working Onsite at UCSF 6/11/2020
- eCourse: Adobe ColdFusion 10 Fundamentals 5/19/2020
- eCourse: Zoom Web Conference Tool Basics 5/19/2020
- eCourse: How to avoid "Zoom-Bombing" 5/19/2020
- eCourse: Zoom Meeting Best Practices 5/19/2020
- eCourse: Zoom Add-in 5/19/2020
- eCourse: Skillsoft IT Desktop & Leadership Channel Videos 5/19/2020
- eCourse: The reason Zoom calls drain your energy 5/18/2020
- eCourse: Adobe CC Overview of New Features 5/18/2020
- eCourse: Box for Web: Using the Storage Tools 5/15/2020
- eCourse: Box for Web: Signing In & Setting Up 5/15/2020
- eCourse: Box for Web: Managing Users & Group Permissions 5/13/2020
- eCourse: Box for Web: Sharing Files 5/13/2020
- eCourse: UCSF Box Basics 5/13/2020
- eCourse: Box for Web: Organizing Files 5/13/2020
- eCourse: Adobe Photoshop CC 2015 Paths and Techniques 5/8/2020
- eCourse: Adobe Illustrator CC 2015 Fundamentals 5/6/2020
- eCourse: Working with Adobe Acrobat DC 5/6/2020
- eCourse: Remote Work Ergonomics 5/6/2020
- eCourse: Learning Zoom 5/6/2020
- eCourse: Campus Ergonomics & Human Factors Website 5/6/2020
- eCourse: Recommended Security Settings for Zoom 5/6/2020
- eCourse: Innovative Learning Technology Initiative 5/6/2020
- eCourse: Tips to Stay Social and Well 5/6/2020
- eCourse: How to Homeschool during the Coronavirus crisis with free resources 5/5/202
- eCourse: Guide for Parents for Working from home 5/5/2020
- eCourse: That Discomfort You're Feeling is Grief 5/5/2020
- eCourse: Notice 5 Things 5/5/2020
- eCourse: Why You Should Ignore All That Coronavirus-Inspired Productivity Pressure 5/5/2020
- eCourse: Tips for the Disrupted Virtual Learner 5/5/2020
- eCourse: The Art of Staying Focused 5/5/2020
- eCourse: Time Management: The Root Cause of Procrastination 5/4/2020
- eCourse: The New Time Management 5/4/2020
- eCourse: Leading at a Distance (full course) 5/4/2020
- eCourse: 8 Tips To Make Working From Home Work For You 5/4/2020
- eCourse: 8 Tips To Make Working From Home Work For You - Podcast 5/4/2020
- eCourse: Acrobat Pro DC: Creating & Illustrating Documents 4/30/2020
- eCourse: Acrobat Pro DC: Formatting Files 4/30/2020
- eCourse: Adobe Acrobat DC Fundamentals 4/29/2020
- eCourse: Headers, Footers, Page Numbering, and Layout in Word 2016 4/28/2020
- eCourse: Using Basic Functions with Excel 2010 4/28/2020
- eCourse: Microsoft Excel 2016 for Mac: Configuring Excel 4/27/2020
- eCourse: FAS C.A.R.E. Customer Service (eCourse) 4/27/2020
- eCourse: Acrobat Pro DC: Getting Started 4/27/2020
- Document: UCSF Staff Effectiveness Online Certificate Program, Productivity Series 4/27/2020
- eCourse: Keeping Business Calls Professional 4/25/2020
- eCourse: Rapport Building in Customer Service 4/25/2020
- eCourse: Facing and Resolving Conflict in the Workplace 4/24/2020
- eCourse: The Many Approaches to Facing Workplace Conflict 4/23/2020
- eCourse: Managing Conflict 4/23/2020
- eCourse: Confrontation: What's the Best Approach 4/23/2020
- eCourse: Maximize Your Productivity by Managing Time and Tasks 4/23/2020
- eCourse: Avoid Procrastination by Getting Organized Instead 4/23/2020
- eCourse: Organize Your Physical and Digital Workspace 4/23/2020
- eCourse: Take a Deep Breath and Manage Your Stress 4/22/2020
- eCourse: Taking Stock of Your Work/Life Balance 4/22/2020
- eCourse: Creating Work/Life Balance 4/22/2020
- eCourse: Employee Exhaustion: Managing a Well-balanced Workload 4/22/2020
- eCourse: Care Talk: A Conversation About How Managers Can Foster Engagement 4/22/2020
- eCourse: Aligning Goals and Priorities to Manage Time 4/21/2020
- eCourse: Dealing with Angry People 4/8/2020
- eCourse: Facing Confrontation in Customer Service 4/8/2020
- eCourse: Procrastination: Admitting it is the First Step 4/21/2020
- eCourse: Aligning Unit Goals and Imperatives 4/21/2020
- eCourse: Make the Time You Need: Get Organized 4/21/2020
- eCourse: Setting and Managing Priorities 4/20/2020
- eCourse: Prioritizing Personal and Professional Responsibilities 4/20/2020
- eCourse: Developing a Personal Accountability Framework 4/20/2020
- eCourse: Becoming Your Own Best Boss 4/20/2020
- eCourse: Becoming More Professional through Business Etiquette 4/17/2020
- eCourse: Reaching Goals Using Perseverance and Resilience 4/17/2020
- eCourse: Becoming an Accountable Professional 4/17/2020
- Document: UCSF Staff Effectiveness Online Certificate Program, Communication Series 4/9/2020
- eCourse: Staying Balanced in a Shifting World 4/8/2020
- eCourse: Leading through Positive Influence 4/8/2020
- eCourse: Sending E-mails to the Right People 4/8/2020
- eCourse: Writing Effective E-mails and Instant Messages 4/8/2020
- eCourse: Trust Building through Effective Communication 4/6/2020
- eCourse: Do We Have a Failure to Communicate? 4/6/2020
- eCourse: Become a Great Listener 4/6/2020
- eCourse: Choosing the Right Interpersonal Communication Method to Make Your Point 4/3/2020
- eCourse: UCSF Cash Handling Training 4/3/2020
- eCourse: Ensuring Successful Presentation Delivery 4/2/2020
- eCourse: Editing and Proofreading Business Documents 4/2/2020
- eCourse: Clarity and Conciseness in Business Writing 4/2/2020
- eCourse: Handling Difficult Questions as a Presenter 4/2/2020
- eCourse: Audience and Purpose in Business Writing 4/1/2020
- eCourse: Building Your Presentation 4/1/2020
- eCourse: Planning an Effective Presentation 4/1/2020
- eCourse: Providing Telephone Customer Service 3/31/2020
- eCourse: The Perfect 15-Minute Day 3/30/2020
- eCourse: Providing On-site Customer Service 3/30/2020
- eCourse: Working Healthy 3/30/2020
- eCourse: UCSF Cash Policy Highlights 4/11/2018
- eCourse: UC Cyber Security Awareness Training - Refresher 3/29/2018
- eCourse: UC Cyber Security Awareness Training (English Only) 1/26/2016
- eCourse: 2014 Encryption and HIPAA Omnibus Briefing 1/16/2015
- eCourse: UCSF Cash Policy Highlights Dec 2011 Update 5/29/2014
- ILT Course: Cash Policy 1/1/2013
- Objective: UCSF Office Ergonomics 7/29/2013
- eCourse: Expired Version - Compliance Briefing: UC Ethical Values & Conduct 12/18/2012
- eCourse: UCSF Cash Policy Highlights 6/29/2012
- eCourse: FAS Stewardship Training 3/30/2011
- ILT Course: FAS Compliance Briefing: UC Ethical Values & Conduct (Face-to-Face) Training 3/1/2011
Timeline
Reprografics Technician
University of California, San Francisco
03.2011 - Current
Copy Service Manager
Canon Business Solutions West
08.2004 - 02.2011
Assistant Manager
Café Milano
09.1999 - 06.2003
Bachelor of Arts - Social Welfare
University of California, Berkeley
Similar Profiles
Tara SmithTara Smith
Registered Nurse- Acute Dialysis at University of California, San Francisco- ParnassusRegistered Nurse- Acute Dialysis at University of California, San Francisco- Parnassus
Phillip Vincent LumantasPhillip Vincent Lumantas
Transplant Nurse at University of California, San FranciscoTransplant Nurse at University of California, San Francisco
UCHENNA OruruoUCHENNA Oruruo
PHARMACY TECHNICIAN at UNIVERSITY OF CALIFORNIA SAN FRANCISCOPHARMACY TECHNICIAN at UNIVERSITY OF CALIFORNIA SAN FRANCISCO