Fabiola Casseus

• Prepared immigration forms and documentation for various visa applications.
• Assisted clients in understanding immigration processes and requirements.
• Conducted research on immigration laws and regulations to ensure compliance.
• Organized case files and maintained accurate records for each client.
• Communicated with government agencies regarding application statuses and inquiries.
• Scheduled appointments and managed client consultations efficiently.
• Collaborated with attorneys to strategize on complex immigration cases.
• Communicated regularly with clients via phone, email, or mail regarding the progress of their cases.
• Updated officials at United States Citizenship and Immigration Services (USCIS) with the latest case information.
• Processed visa and immigration services with accurate and complete applications.
• Gathered required immigration application documents and assisted with filing.
• Translated documents into the language for client and interpreted verbal communications to enable client to understand immigration process.
• Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.

• Effectively managed high-volume inbound customer calls in a fast-paced call center environment.
• Developed process controls and metrics for daily call center management.
• Analyzed call volume and average call time to assess representative performance.
• Oversaw call center from start-up phase to full operational capability.
• Resolved customer complaints through effective communication and problem-solving skills.
• Assisted customers with inquiries regarding health plans and services.
• Educated clients on benefits and coverage options for their healthcare needs.

Served as primary contact for clients and callers, fostering a welcoming environment.
Streamlined processes by assisting two attorneys with client intake and insurance adjuster communications.
Effectively managed inquiries to ensure clients received timely updates on case status.

• Assisted attorneys in case preparation and trial support for clients.
• Drafted legal documents for personal injury cases at a leading law firm.
• Managed case files and maintained organized documentation for easy access.

Managed warranty repair processes for HVAC systems and home improvement projects.
Delivered exceptional customer service to ensure client satisfaction and timely resolutions.
Collaborated with technicians to streamline workflows, achieving a 15% reduction in response times.
Cultivated expertise in home improvement services to enhance product knowledge and service delivery.

• Assisted customers with inquiries and product information effectively.
• Resolved customer complaints with empathy and professionalism.

Delivered exceptional guest assistance by promptly addressing inquiries and resolving issues.
Ensured guest safety during parades, contributing to an enhanced experience at Walt Disney World.
Facilitated memorable meet-and-greet sessions with Mickey Mouse and Tinker Bell, creating magical experiences for families.

• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified the needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.