Fabiola Diaz Ayon
Indio,CA
Summary
Dedicated Technician with a proven track record of high productivity and efficient task completion. Specialized in patient care management, diagnostic testing accuracy, and meticulous medical record documentation. Strong communication and teamwork skills enhance patient experiences and support clinic operations. Recognized by corporate for exceptional customer service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rx Sight Technician
Vision Adjustment Center
PALM DESERT, CA
06.2025 - Current
- Set up examination rooms and verified the readiness of required supplies for procedures.
- Educated patients on pre-operative and post-operative care instructions for eye surgeries.
- Collaborated with ophthalmologists to develop treatment plans based on examination results.
- Monitored patient progress during office visits, and reported any changes to the physician.
- Interacted with eye care providers to facilitate patient treatment goals.
- Counseled patients on treatment plans.
Optometric Technician
National Vision
Indio, California
11.2022 - Current
- Reviewed diagnostic tests, photos, and preventative measures to prepare patient charts.
- Explained procedures to patients, alleviating anxiety, and ensuring cooperation during exams.
- Conducted visual field testing, retinal photography, refractive measurements, and lensometry for reading glasses.
- Maintained accurate medical records through meticulous observation and measurement documentation.
- Processed prescriptions and coordinated follow-up appointments with pharmacies and ophthalmologists.
- Operated diagnostic equipment to assess visual acuity and overall eye health.
- Managed patient records efficiently using electronic health record systems.
- Provided adjustments and repairs of finished spectacles to ensure a proper fit.
Pharmacy Technician
Community Walgreens
Palm Springs, California
05.2021 - 08.2022
- Assisted with inventory management, including verification of quantities, storage, removal of outdated medications, and restocking of pharmaceuticals in short supply to prevent out-of-stock status through the Cardinal Health Database, AmerisourceBergen Inventory, and Asembia software.
- Completed patient profiles by verifying insurance coverage and maintaining up-to-date personal information through the Intercom Plus computer systems.
- Maintained constant communication with primary care physicians and other medical professionals to verify prescription orders and refills.
- Processed insurance claims by private payors, Medicare, and Medicaid, and prepared paperwork for high-demand vaccines (Flu, Shingrix, Meningitis, and Hepatitis).
- Reviewed and investigated all rejected claims to identify issues and solutions for patients.
- Engaged with insurance carriers, physicians' offices, and patients to acquire additional claims information, build professional rapport, and establish positive customer relationships.
- Answered a high volume of phone calls and assisted with customer prescription requests.
Sales Manager
T mobile
Coachella, California
09.2015 - 10.2018
- Led a marketing team to expand market presence and grow the customer base in Coachella; trained new employees across multiple locations to ensure regulatory compliance.
- Operated Point of Sale Systems accurately and efficiently; performing closing cash drawer audits, creating store deposits, and preparing cash drawers for the following day.
- Surpassed monthly sales quotas, created and managed filing systems, and maintained company records.
- Provided prompt, knowledgeable customer service on cell phone capabilities and plan options tailored to individual needs.
Education
High School Diploma -
Coachella Valley High School
Thermal, California06.2009
Skills
- Biliterate
- Microsoft Office
- Medical record management
- Patient coordination
- Inventory management
- Healthcare compliance
- Insurance verification
- Customer service
- Effective communication
- Fundus photography
- Diagnostic testing
Certification
- Pharmacy Technician, Rx Health Academy
- Optometric Technician Level 2
- RX Light Adjustment Lens Certification
- American Board of Opticianry Certification
Languages
English
Professional
Spanish
Professional
Timeline
Rx Sight Technician
Vision Adjustment Center
06.2025 - Current
Optometric Technician
National Vision
11.2022 - Current
Pharmacy Technician
Community Walgreens
05.2021 - 08.2022
Sales Manager
T mobile
09.2015 - 10.2018
High School Diploma -
Coachella Valley High School