Janet Mondragon
Chicago,IL
Summary
Experienced police officer with a strong desire to transition into a customer service role. Skilled in de-escalation techniques, conflict resolution, and effective communication. Adept at building rapport and fostering positive relationships with diverse individuals and communities. Seeking to utilize my law enforcement experience and passion for serving the public in a customer service role.
Overview
17
17
years of professional experience
Work History
Police Officer
Robbin’s Police Department
07.2022 - Current
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Hiring Manager
Law Dog Security
10.2013 - 11.2022
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
Police Officer
Chicago Police Department
04.2007 - 07.2019
- Answered emergency calls for help from citizens and business owners.
- Monitored criminal activity in community to identify suspicious activity.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
Education
Associate of Applied Science - Criminal Justice
Richard J. Daley College
04.2003
Skills
- Criminal Law
- Safety and Security
- Community Relations
- Emergency Response
Languages
Spanish
Full Professional
Timeline
Police Officer
Robbin’s Police Department
07.2022 - Current
Hiring Manager
Law Dog Security
10.2013 - 11.2022
Police Officer
Chicago Police Department
04.2007 - 07.2019
Associate of Applied Science - Criminal Justice
Richard J. Daley College
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