Fabiola Echenique
Kindred,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Agent Representative
Delta Insurance & Financial Services Corp
08.2019 - Current
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Increased sales revenue by developing and maintaining strong client relationships.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
- Trained and mentored new sales representatives.
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
- Identified new business opportunities by researching competitor activity and attending industry events.
- Implemented effective sales strategies for consistent growth in market share.
Sales Coordinator
Combined Insurance Co-America
12.2017 - 03.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
Education
Associate of Business Administration -
Colegio Universitario Francisco De Miranda
Caracas, Venezuela07.1997
Skills
- Sales Presentations
- Objection handling
- Technical skills
- Sales Strategies
- Building rapport
- Meeting facilitation
- Persuasion techniques
- Customer Relationship Building
- Interpersonal communication skills
- Sales strategy development
- Customer Retention
Certification
- Individual Marketplace Certification 2024
- 2024 Medicare+Fraud, waste, and abuse Training.
- Licensed Health and Life Insurance Agent- [Timeframe]
Timeline
Sales Agent Representative
Delta Insurance & Financial Services Corp
08.2019 - Current
Sales Coordinator
Combined Insurance Co-America
12.2017 - 03.2022
Associate of Business Administration -
Colegio Universitario Francisco De Miranda
- Individual Marketplace Certification 2024
- 2024 Medicare+Fraud, waste, and abuse Training.
- Licensed Health and Life Insurance Agent- [Timeframe]
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