Fabiola Elezi
New York,NY
Summary
Senior Manager of Operations offering 7 year history managing health care start ups and multi specialty clinics. Expert in patient care and business administration with success designing effective strategies and business models. Focused on continuous quality improvement and leadership development. Accomplished in growing practice year-over-year through effective marketing strategies. Successful in building strong relationships with patients, staff and local healthcare partners.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Regeneron Pharmaceuticals Inc
02.2023 - Current
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Senior Manager of Lab Operations
Kameo Health
10.2021 - 02.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Optimized costs by 35% to be redistributed to productivity, cost development and proficiency of central lab operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Preparing proposals/contracts by developing strategic negotiation tiers for all partnered labs specific to each hub needs
- Implemented programs such as new API connections, test methods, instrumentation, and procedures by investigating alternatives
- Lead weekly presentations for cross functional teams to inform and educate on updated lab procedures.
Manager of Business Operations
Comprehensive Spine & Pain
10.2017 - 10.2021
- Oversaw business operations for multi specialty private clinic with seven locations across Tri state area
- Formulated policies, protocols, SOP's and promoted implementation for all operational procedures
- Managed relationships and agreements with external partners, vendors, pharmaceutical companies, and referral sources
- Monitored all in house expenses, billing payments and implemented cost-effective alternatives
- Established HR management team to sustain multiple locations.
- Maintain compliance with current healthcare regulations, medical laws, and high ethical standards.
Manager of Operations
New York Orthopedics
02.2016 - 06.2017
- Developed standard operating procedures in support of each clinical research project
- Managed multiple clinical trials such as Ketamine Virtual Reality Therapy.
- Supervised weekly objectives with team of research coordinators, research assistants, and research recruiters.
- Monitored service quality by ensuring source documents meet regulatory requirements
- Monitored patient care to ensure quality and compliance with regulations
- Coordinated patient care with other departments and providers outside of trial
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Bachelor of Arts - Psychology
New York University
New York, NY12.2016
Skills
- Analysis skills
- Data collection and management
- Research & development in Project Management
- Microsoft PowerPoint, Word, Excel
- HubSpot, Shopify, Airbase, BambooHR, Jazz Hire
- FDA Regulations/HIPPA Regulations implementation
- Business Development in SaaS Mobile Software
- Strategic planning & Operational Efficiency
- Organizational Leadership & Improvements
- New Market Development Strategy
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- LIMS, API Connections, SFTP Connections
- Clinical laboratory experience
- EMR Systems-Athena, Eclipse,IMS
- Cross-Functional Team Leadership
- Accounts Payable and Accounts Receivable
- Board Reporting
- Recruiting and Hiring
- Regulatory and Legal Compliance
Certification
- 2023 Global Security Basics
- 2023 HIPPA Privacy Essentials
- 2023 HIPPA Security for Covered Entities
- 2023 Harassment Prevention
- 2023 HRCI Human Resource Associate Professional Certificate
Languages
Albanian
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Senior Operations Manager
Regeneron Pharmaceuticals Inc
02.2023 - Current
Senior Manager of Lab Operations
Kameo Health
10.2021 - 02.2023
Manager of Business Operations
Comprehensive Spine & Pain
10.2017 - 10.2021
Manager of Operations
New York Orthopedics
02.2016 - 06.2017
Bachelor of Arts - Psychology
New York University
- 2023 Global Security Basics
- 2023 HIPPA Privacy Essentials
- 2023 HIPPA Security for Covered Entities
- 2023 Harassment Prevention
- 2023 HRCI Human Resource Associate Professional Certificate
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