Fabiola Elezi
Senior Proffesional in Healthcare Business Operations
New York,NY
Summary
Senior Manager of Operations with 9 years of experience spanning biopharmaceuticals, healthcare startups, and multi-specialty clinics. Expertise in patient care, business administration, and the developments of effective strategies and business models to drive organizational success. Skilled in fostering continuous quality improvement and leadership development. Proven track record of year over year practice growth through innovative strategies. Adept at building strong collaborative relationships with stakeholders, partners and third parties to optimize service delivery and business expansion.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Regeneron Pharmaceuticals Inc
02.2023 - Current
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Senior Manager of Lab Operations
Kameo Health
10.2021 - 02.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Optimized costs by 35% to be redistributed to productivity, cost development and proficiency of central lab operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Preparing proposals/contracts by developing strategic negotiation tiers for all partnered labs specific to each hub needs
- Implemented programs such as new API connections, test methods, instrumentation, and procedures by investigating alternatives
- Lead weekly presentations for cross functional teams to inform and educate on updated lab procedures.
Manager of Business Operations
Comprehensive Spine & Pain
10.2017 - 10.2021
- Oversaw business operations for multi specialty private clinic with seven locations across Tri state area
- Formulated policies, protocols, SOP's and promoted implementation for all operational procedures
- Managed relationships and agreements with external partners, vendors, pharmaceutical companies, and referral sources
- Monitored all in house expenses, billing payments and implemented cost-effective alternatives
- Established HR management team to sustain multiple locations.
- Maintain compliance with current healthcare regulations, medical laws, and high ethical standards.
Manager of Operations
New York Orthopedics
02.2016 - 06.2017
- Developed standard operating procedures in support of each clinical research project
- Managed multiple clinical trials such as Ketamine Virtual Reality Therapy.
- Supervised weekly objectives with team of research coordinators, research assistants, and research recruiters.
- Monitored service quality by ensuring source documents meet regulatory requirements
- Monitored patient care to ensure quality and compliance with regulations
- Coordinated patient care with other departments and providers outside of trial
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Bachelor of Arts - Psychology
New York University
New York, NY12.2016
Skills
- Analysis skills
- Data collection and management
- Research & development in Project Management
- Microsoft PowerPoint, Word, Excel
- HubSpot, Shopify, Airbase, BambooHR, Jazz Hire
- FDA Regulations/HIPPA Regulations implementation
- Business Development in SaaS Mobile Software
- Strategic planning & Operational Efficiency
- Organizational Leadership & Improvements
- New Market Development Strategy
- Team Recruiting and Onboarding
- Budgeting and Expenditures
- LIMS, API Connections, SFTP Connections
- Clinical laboratory experience
- EMR Systems-Athena, Eclipse,IMS
- Cross-Functional Team Leadership
- Accounts Payable and Accounts Receivable
- Board Reporting
- Recruiting and Hiring
- Regulatory and Legal Compliance
Certification
- 2025 Global Security Basics
- 2025 HIPPA Privacy Essentials
- 2025 HIPPA Security for Covered Entities
- 2025 Harassment Prevention
- 2025 HRCI Human Resource Associate Professional Certificate
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Albanian
Native or Bilingual
Timeline
Senior Operations Manager
Regeneron Pharmaceuticals Inc
02.2023 - Current
Senior Manager of Lab Operations
Kameo Health
10.2021 - 02.2023
Manager of Business Operations
Comprehensive Spine & Pain
10.2017 - 10.2021
Manager of Operations
New York Orthopedics
02.2016 - 06.2017
Bachelor of Arts - Psychology
New York University
- 2023 Global Security Basics
- 2023 HIPPA Privacy Essentials
- 2023 HIPPA Security for Covered Entities
- 2023 Harassment Prevention
- 2023 HRCI Human Resource Associate Professional Certificate
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