Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

FABIOLA ELISEA

Colorado Springs,CO

Summary

Accomplished veteran/supervisor, customer-focused professional positioned to engage leadership, organizational, and educational talents to provide exceptional administrative services. Exceptional bilingual communication skills, innovative coach-teacher-mentor, and ability to empathize leverage strong customer rapport across diverse backgrounds.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Case Manager

Diversus Health
02.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Assessed community needs and identified resources for social and community service programs such as SNAP, food banks, section 8, low income housing, assistant living.

Traffic Management Supervisor NCOIC Operations

United States Army Reserve
04.2008 - Current
  • Generate Microsoft Excel spreadsheets to capture security and contractor progress on tasks
  • Prepare, Plan, organize, and oversee all units for deployment missions by securing information for units and shipping activities
  • Maintain Unit Type Codes using available unit assets
  • Reviews and independently analyzes each unit report for quality, accuracy and compliance prior to acceptance; using the Defense Readiness Reporting System validates data entered into the database
  • Participates in discussions, meetings, and serves on panels/committees; manages the Force Readiness Reporting (FRR) training program; and serves as liaison between higher headquarters and wing/units for FRR readiness reporting purposes
  • As the recognized authority for SDDC HQ Readiness Reporting program, leads 5 brigades through management of real-time reporting of SDDC HQ's, Brigades/battalions readiness reporting to include SME of all systems for deployments
  • Provide regional technical expertise on automated data processing (ADP) and related projects for the Department of Defense (DoD) transportation system (DTS)
  • Utilize a variety automated transportation systems/program, i.e., Global Freight
  • Management (GFM), Integrated Computerized Deployment Systems (ICODES), Handheld Terminal Integration (HHTI), Carrier Appointment System (CAS), iSDDC, Pipeline Asset Tool (PAT), Integrated Booking System (IBS), IBS-Commercial Sealift Solution (CSS) and Global Air Transportation Execution
  • System (GATES), ICODES, Joint Planning Process and the Joint Operations and
  • Planning Execution System (JOPES), Radio Frequency-In transit Visibility (RF-ITV) Systems and other DOD transportation systems utilized by the Battalion
  • Serve as the focal point for planning, management, and coordination of AMMO/Sensitive equipment shipments for logistics support
  • Managed, monitored, evaluated, and coordinated Management Plan implementation with consideration for all elements of sustainment for AMMO Movement
  • Responsible for Ammo Movement with CENTCOM and CAMCOM to provide the Army and Joint Forces with ready, reliable, lethal munitions at the right place and time to sustain global operations
  • Monitor Transporting days, TEU's and update slides per meetings with JMC (Joint
  • Munitions Command), Brigades/Battalions (MOTSU/MOTCO), and USARC (United States Army Reserve Command)
  • Subject Matter Expert in systems likes JOPES, NIPR and SIPR
  • Represented the organization with a variety of installation and functional area organizations
  • Maintain current knowledge of events, technology and organizational policies and procedures which impact current responsibilities within the regulations, JTR, and command policies for logistics management
  • Serve as a subject matter expert validator and GATES trainer for HQ SDDC soldiers with deployments and readiness
  • Prepared, validated, and trained soldiers on upcoming deployments
  • Re- assured soldiers were operational and knowledgeable in the multiple logistical systems as well as knowledgeable in the Defense Transportation Regulations to ensure success
  • Synchronize deploying/redeploying units, port services, local government and non-government agencies, contractors, and representatives of ocean and land carriers
  • Provide technical guidance and recommendations to senior leadership regarding unit deployment program
  • Advise commander on direction, management, and operation of all aspects of unit deployment capabilities
  • Ensured personnel and equipment readiness
  • Ensure the unit is ready to meet wartime and peacetime standards
  • Assure all members meet required standards and training requirements
  • Brief 2 Star General and Chief of Staff on slides regarding deployments, soldiers, and AMMO readiness and classification during weekly BUBS
  • Prepare, validate, and submit Passport, and DTS in preparation for missions with foreign countries.

EFMP Navigator

Magellan
09.2022 - 02.2023
  • Briefs family readiness staff and others upon request
  • Represents the program at installation coordinating committees
  • Manage the Soldier's and Family member records in accordance with DoD and Service regulations
  • Transfers records to the appropriate program personnel when transitions occur
  • Collects and analyzes data for planning, reporting, and program improvement
  • Ensures all designated reports are submitted to Service Headquarters as required
  • Develop partnerships with military and civilian agencies and offices (local, state, and national)
  • Provide information updates to Families
  • Hosts and/or participates in program Family events
  • Implement policies, procedures, and practices that connect Families to support services
  • Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively
  • Provide Families with current information and assist Families in connecting to resources.

Family Advocate Assistant

US Airforce Contractor
03.2021 - 09.2022
  • Identify available community resources and programs for families in need of sources outside the Department of Defense for multiple Airforce bases
  • Maintain security measures to remain confidential and restrict access by unauthorized individuals
  • Building solid and trusting rapport with families, fostering trust and communication to meet case needs for three Airforce bases (Peterson, Schriever, and Cheyenne Mountain) Collaborate with community program leaders and advocates to make resources accessible to those in need
  • Collaborate with DHS in Child abuse/Neglect reports
  • Use systems such as ALTHA, FASOR, GENESIS
  • Collaborate with DAVA, OSI, Leadership, and Victim Advocates regarding incoming and ongoing cases
  • Answer and respond to a variety of inquiries received through the Department of Defense and community agencies through multiple media channels including phone, text, chat, and email
  • Assist caseworkers with intakes and ongoing mental status evaluations
  • Provide education and information about eligibility and benefits received through the Family Advocacy Support Program
  • Weekly/Monthly CRB meetings with Command Leadership, OSI, and Legal for incoming new allegations Process patients, setup meetings and intakes for FAO
  • Supervisor: Deidra 817 751 2670

Administrative Assistant

Department Of Defense
09.2020 - 03.2021
  • Relieved classroom teachers during breaks and maintaining order and structure in classroom
  • Used practical knowledge of best College admissions practices, educational theories, principles, procedures
  • Processed new and updated applications, candidate kits, and notify applicants and candidates of their admissions status
  • Performed a variety of outreach and customer services duties
  • Served as technical expert on a variety of educational programs
  • Updated medical documents such as immunizations, allergies, and any medical issues a child has
  • Monitored student safety and intervened in situations as needed
  • Updated files on a consistent bases and assure accuracy of current data Supervisor: Jennifer Claire 330-635-9324

Administrator Officer

Of Defense
07.2020 - 09.2020
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Produced highly accurate internal and external letters and memoranda
  • Sort, opened, and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Handled client correspondence and tracked records to foster office efficiency
  • Resolved customer concerns efficiently to promote satisfaction and loyalty
  • Assured Promotions/Awards were handled correctly and in a timely manner Monitored Personnel files for any updated documentation such as SGLI, Family Care Packages, Re-enlistments, Family Changes, ect
  • Provided administrative support and financial reports
  • DTS reviews and submissions Reported financial data and updated financial records in ledgers and journals.and Drill pay submissions to DFAS for soldier's payroll
  • Reviewed a wide variety of personnel actions, documents, and pay adjustments for appropriateness and accuracy of information.

Transportation Supervisor

Department
09.2018 - 07.2020
  • Supervise personal in Quality Assurance, Transportation Assistant Counselors
  • Passenger and Travel, and Cargo for the Buckley TMO (Transportation Movement Office)
  • Monitor and maintain high level of on-time delivery reliability service and performance of over 5,188 Shipments conus/oconus for members of all branches
  • Exercises supervisory personnel management responsibilities
  • Advises and provides counsel to employees regarding policies, procedures, and directives of management
  • Represents the squadron with a variety of installation and functional area organizations
  • Meets with key customers to assess customer satisfaction, explain organization policy and procedures, and resolve problems that arise
  • Research complex problems and resolved issues in timely manner
  • Performs budget formulation work involving preparation of detailed analyses of annual and/or multi-year budget estimates
  • Assembles and/or develops background data, information, and documentation to support required program
  • Supervise Quality Assurance Team to assure accuracy and regulations are abided by contracting TSP Carriers for government movements
  • Assure reimbursement and legal Judicial are followed and carriers are written up for violations against their contracts
  • Handle reweighs, blue barks and LOW's (Letters of warnings)
  • Home inspections while exceeding the 80% standard
  • Supervise the management of Buckley's CBA account; processed over 12 invoices worth 885,000 and ensured reconciliation and coordination with DFAS Columbus to accurately pay bills on time and syncada certifier
  • Supervise reconciliation and booking of over 6,527 Passenger Reservations
  • Supervise the management of 1.3K commercial travel reservations; max' d use of contract GSA City saving 850K
  • Supervise the recuperation of 20K from CTO/commercial carriers
  • Supervise the main point of contact for HPSH (Health provider Scholarship program) students; responsible for and approving over 1450 new scholarship student arrival
  • Supervise/Oversee inbound/outbound shipments per the IAW
  • Process of billings actions, syncada approval and certification, CBLS, Documentations, APPT Letters
  • Total movement of over $10M in cargo equipment and Unit Mobilizations preparation
  • Review a wide variety of personnel actions, documents, and pay adjustments for appropriateness and accuracy of information
  • Worked with DFAS for Movement reimbursement and
  • Analyzed supporting documentation and reconcile the civilian pay data with Finance Resources records to ensure an accurate history of transactions for validity of debt.

Transportation Specialist

Department of Defense
07.2016 - 09.2018
  • Interface via electronic communication/phone with 27 military shippers, 9 contracted ocean carriers, and other internal and external customers to ensure all parties are abiding by the Defense Transportation Regulation (DTR) Operate multiple Government automated systems and various web-based applications, to include Microsoft Office products such as Outlook, Power-point, Excel, and Word, in order to prepare and maintain accurate records and reports, communicate with organization shareholders, and brief leadership on trends Receive and respond to requests from military terminals and resolve problems arising between shippers, terminals and carriers on a daily usage to analyze metrics/reports and brief leadership Resolved more than 4,500 outstanding lift transactions, resulting in SDDC receiving over $54M in revenue for cargo movements
  • Spearheaded the resolution of outstanding payment transactions, valued over $300M, for five ocean carriers throughout fiscal year 2018, resulting in timely payments
  • Oversee 3 reports to analyze 5 Brigade/ 11 Battalions for data accuracy resulting in over 523,631 pieces during 2018
  • Manage/Report weekly Frustrated cargo resulting in saving the government detention cost of $50M
  • Coordinated and expedited the movement of cargo through ocean terminals
  • Ensured military ports manifested cargo in a timely manner with an improvement rate of 3 months
  • Improved Carrier payment process from 60 days to 10 days with data analyzing tool and improvements Shaped the development and implementation of the shipper Performance Portal (SPP) and Pre-Arrival Notice (PAN)
  • Application
  • Provide MOI letter clearance for carrier's (Letters of Authorization)
  • Reviewed, Processed and Published Advisories per the DTR
  • Interfaced daily with military shippers, contracted ocean carriers, and other internal and external customers ensuring all USTRANSCOM's Universal Services
  • Contract (USC) were met, and all concerned parties abided by the Defense Transportation Regulation (DTR) Trained over 12 members on R-Gates, Lift on board training per carrier and teammates
  • Analyzed policy changes to regulations directing functional area key processes and the impacts to audible processes.

Transportation Assistant

Department of Defense, 121 S
11.2015 - 06.2016
  • Audited, edited, validated, prepared, and processed over 2,000 payment documents and other necessary documentation to affect the shipment, receipt, and storage of household goods, unaccompanied baggage, mobile homes, privately owned vehicles, and boats and trailers for military members, their dependents, and
  • Department of Defense (DoD) civilian employees Managed appointments of personnel needing counseling for their upcoming Permanent Change of Station, spanning more than 20 U.S
  • States, prepared and processed applications for transportation, or storage, of personal property and privately owned vehicles, for over 500 civilian and military members
  • Utilized word processing software and printing equipment to create, copy, edit, and print a variety of standardized documents
  • Provided good customer service skills with the ability to follow established policies, procedures, and regulations
  • Supervisor: Christopher Comish (719-554-9291)

Transportation Assistant

10.2011 - 12.2015
  • Military Surface Deployment Distribution Command – Scott AFB, Illinois Effectively resolved over 11.5M outstanding Syncada (Powertrack) transactions for multiple Carriers
  • Created SOPS's for Break-bulk cargo and Shipper Performance Report (Missing Shipping Instructions) Correctly and accurately input over 571 bookings into GATES to avoid missed RDD date and timely onward movement to destination resulting in receiving over 22M in revenue for MSDDC
  • Assisted more than 100 shippers, five SDDC Brigades, and three Ocean Carriers to resolve documentation/custom clearance issues resulting in a cost avoidance of 5M in detention charges
  • Reviewed cargo manifest in GATES to ensure accuracy of data provided and compared the contracted carrier's input as compared to shipper provided information
  • Validated Transportation Account Codes (TAC) via IBS-CSS to ensure timely payment of Carrier Invoices
  • Reviewed ocean commodity codes in accordance with DTR Part II to ensure proper visibility for carrier and consignee handling Fully supported several ocean carriers by generating more than 487 manifests, resulting in timely submission of carrier invoices, with fixing more than 650 shipping errors for data to process correctly
  • Successfully communicate DTR guidance to several shippers on completed TCMD data in gates Supervisor: Patricia Green (618-220-6857)

Administrative Assistant

Southwestern Illinois College
12.2010 - 07.2011
  • Provided administrative support to 12 personnel to ensure our records were accurate and processed correctly for over 8,000 students
  • Assisted Counselors in helping students to develop and achieve their education objectives including credentialing/licensure, subsequent civilian occupation
  • Prepared and conducted education briefings for groups to inform them of the entire education program
  • Assisted over 5,000 parents/students with admission registration Conducted surveys of education needs and preferences
  • Assisted in personal and telephonic counseling and responded to inquiries on behalf of the candidate
  • Developed and updated spreadsheets and databases to track, analyze and report on graduation performance data
  • Provided individual career, academic, and force development advisement to military personnel of all ranks, their dependents
  • Performed a variety of duties involving reports, testing, and special projects.

Education

Master’s - criminal justice

Colorado Technical University
05.2024

Bachelor of Science - Psychology

Colorado Christian University
Denver, CO
04.2021

Associate of Science - Psychology

Colorado Christian University
Denver, CO
10.2020

Skills

  • Self-driven Leader
  • Conflict Resolution Tactics
  • Team Player
  • Problem Solver
  • Analytical
  • Quality Standards

Certification

GATES, JOPES, ICODES, TC-AIMS, IBS IBS-CSS, MICROSOFT EXCEL, MICROSOFT WORD, SECURITY CLERANCE, CHILDCARE NATIONAL AGENCY CHECK CLEARANCE AFFILIATIONS, BLS



References

Gloria Williams                        Chief Gallagher                                 Jason Riggins

Chief of documentation         Chief United States Army               Retired Supervisor

618-698-6415                          724-503-5652                                    505-720-1936

Timeline

Case Manager

Diversus Health
02.2023 - Current

EFMP Navigator

Magellan
09.2022 - 02.2023

Family Advocate Assistant

US Airforce Contractor
03.2021 - 09.2022

Administrative Assistant

Department Of Defense
09.2020 - 03.2021

Administrator Officer

Of Defense
07.2020 - 09.2020

Transportation Supervisor

Department
09.2018 - 07.2020

Transportation Specialist

Department of Defense
07.2016 - 09.2018

Transportation Assistant

Department of Defense, 121 S
11.2015 - 06.2016

Transportation Assistant

10.2011 - 12.2015

Administrative Assistant

Southwestern Illinois College
12.2010 - 07.2011

Traffic Management Supervisor NCOIC Operations

United States Army Reserve
04.2008 - Current

Master’s - criminal justice

Colorado Technical University

Bachelor of Science - Psychology

Colorado Christian University

Associate of Science - Psychology

Colorado Christian University

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FABIOLA ELISEA