Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Fabiola Escamilla

Summary

To obtain a position where my previous experience and training can assist in the management and successful overall operations; specifically with regard to exceptional customer service and organizational productivity Experienced in selling a wide range of offerings across LA and Orange County area. Successful at using finesse and grace to show sincerity and caring for customer outcomes. Highly observant, motivated and analytical.

Overview

11
11
years of professional experience

Work History

Cashier

Hawkins House of Burgers
06.2013 - 10.2013
  • Taking orders over the phone and in person
  • Serve guest in a timely and professional manner
  • Keeping my work area clean and stocking supplies that were needed
  • Cash handling and inventory.

Customer service representative

Pizza Hut
10.2014 - 02.2015
  • Taking orders over the phone and in person
  • completing opening and closing procedures
  • Food preparation
  • Food Inventory
  • staff scheduling

Food Service Worker

Oleego
11.2016 - 02.2018
  • Cashier
  • Food handling/ Prep
  • Customer Service
  • Server
  • team lead
  • catering

Food Service Worker

Sushinaloa
08.2018 - 11.2018
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Serving food to dine in customers.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Sales Lead Keyholder

Ritmo Latino Wireless
12.2018 - 12.2020
  • Floor coaching
  • Team/Self Development
  • Ensured Customer Satisfaction
  • Exceeded Employer Expectations daily
  • Achieved and Surpassed monthly goals (Currently #1 Key Holder in Platinum Club)
  • Achieved employee of the month from January 2020 – May 2020
  • Developed own clientele
  • Always completed tasks and Duties as a Key holder
  • Served as a temporary Retail Assistant Manager for 2 months.

Mobile Expert

Arch Telecom Group
12.2020 - 11.2021
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Wireless Team Lead

AT&T
11.2021 - 07.2022
  • Analyzed data trends to optimize network coverage, resulting in improved customer satisfaction ratings.
  • Implemented proactive troubleshooting measures, minimizing network outages and reducing downtime for end users.
  • Built strong relationships with clients and vendors, fostering a collaborative environment for optimal project outcomes.
  • Provided ongoing support post-installation, maintaining strong client relationships through superior customer service follow-up efforts.
  • Acted as primary point of contact for resolving escalated customer issues promptly and professionally.

Assistant Store Manager

Verge Mobile
07.2022 - 03.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Door-to-Door Sales Representative

Charter Spectrum
03.2023 - Current
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Met or exceeded sales quotas 8 months out of 12.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Utilized persuasive sales techniques to convert leads into sales.

Education

Skills

  • Proper Communication
  • Collaborative
  • Team Management
  • Critical Thinker
  • Strong Problem Solving Skills
  • Ability to work in a fast paced environment
  • Building rapport
  • Goal-Oriented
  • Persuasion techniques
  • Objection handling
  • Sales Strategies
  • Customer Service
  • Follow-up skills
  • Product Knowledge

Bilingual

  • fluent in English
  • fluent in Spanish

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Door-to-Door Sales Representative

Charter Spectrum
03.2023 - Current

Assistant Store Manager

Verge Mobile
07.2022 - 03.2023

Wireless Team Lead

AT&T
11.2021 - 07.2022

Mobile Expert

Arch Telecom Group
12.2020 - 11.2021

Sales Lead Keyholder

Ritmo Latino Wireless
12.2018 - 12.2020

Food Service Worker

Sushinaloa
08.2018 - 11.2018

Food Service Worker

Oleego
11.2016 - 02.2018

Customer service representative

Pizza Hut
10.2014 - 02.2015

Cashier

Hawkins House of Burgers
06.2013 - 10.2013

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Fabiola Escamilla