Fabiola Farfan
Los Angeles,CA
Summary
Diligent Job Title ready to develop outreach and support programs to raise up distressed communities. Creative provider of innovative organizational frameworks. Adept at designing comprehensive planning roadmaps to generate effective and impactful community events and initiatives. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Mariscos Choix
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Staff lead
La Chuperia
02.2020 - 06.2023
- Making a positive impact by creating a set structure for my coworkers
- Skilled waitress with a diverse background and a passion for the server profession
- Profession in a sequence of service best practice, quickly memorizing menus, daily specials, and restaurants schematics, and efficiently managing tables within busy settings
- Bartending, selling promoting new drink items to customers
- Working directly with customers, attending parties from the range of two people to parties up to twenty people
- Cashier duties that including handling cash, card, and apple pay transactions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Front Desk Receptionist
Boys And Girls Club
10.2017 - 02.2020
- Creating an environment that facilitates the achievements of positive youth development in the community of Ramona Gardens
- Providing guidance and role modeling to members and community residents
- Responsible for care and maintenance of program equipment, supplies and facility including daily clean up and proper use
- Developing and facilitating special programs and events on site.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Community Advocate
Summer Night Lights
06.2017 - 08.2017
- Engaged community members and encouraged program participation prior to and during programming
- Conducting daily outreach to provide program information and promote program offerings in and around the surroundings areas of the community
- Created events in related to work readiness, professional development, and educational opportunities
- Carrying out the logistics of setting up, breaking down, and closing the SNL program nightly, as well as other program-related tasks.
- Monitored trends in community needs to ensure the timely delivery of appropriate services.
- Conducted recruiting activities in community to increase program reach.
- Increased awareness of community resources through organizing workshops, trainings, and seminars.
- Worked as team with family services and education staff throughout program.
- Fostered relationships among diverse groups within the community by organizing collaborative events promoting unity.
Education
AA - Social and Behavioral Science
BA - Psychology
California State University of Northridge
San Fernando, CA05.2024
Skills
- Bilingual Fluent in speaking reading & writing Spanish and English
- Customer service, connecting with customers, Handling payments
- Upselling and deescalating tough situations with customers
- Number facility and Deductive Reasoning
- Fast learner and ability to master any task
- Security Guard License
- Professional Appearance
- Exceptional customer service
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Team Player
- Cool Under Pressure
- Relationship Building
- Ability to Lift 30 Pounds
References
Available upon request
Certification
CHILD ABUSE & NEGLECT MANDATED REPORTER TRAINING
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Mariscos Choix
06.2023 - Current
Staff lead
La Chuperia
02.2020 - 06.2023
Front Desk Receptionist
Boys And Girls Club
10.2017 - 02.2020
Community Advocate
Summer Night Lights
06.2017 - 08.2017
AA - Social and Behavioral Science
BA - Psychology
California State University of Northridge
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