Fabiola Forse

Start working for El CID Resorts in timeshare division customer service for cruise ships area,

Through the years apply for another areas in the same division marketing, sales and customer service

Taking customer service courses

From vacation program platforms such as RCI, INTERVAL INTERNATIONAL, ICE GALLERY, from which I obtained recognition for goals fulfilled

ascending from position in the same area as a marketing area supervisor in a timeshare area for 6 years

• Supervised daily operations to ensure high standards of guest satisfaction and service quality.
• Trained and mentored team members on operational procedures and customer service best practices.
• Coordinated staff schedules to optimize resource allocation and maintain service efficiency.
• Implemented new training protocols that improved onboarding process for new hires.
• Resolved guest complaints effectively, enhancing overall guest experience and loyalty.
• Developed strategies to improve workflow efficiency, resulting in reduced wait times for guests.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Identified and communicated customer needs to supply chain capacity and quality teams.