Fabiola Gagliardi
Bradenton,FL
Overview
19
19
years of professional experience
Work History
Management and Program Analyst
United States Department of Agriculture
- Assist lender throughout the US in processing servicing plans in LINC/GLS
- Advise of regulations and give out our handbook for guidance from the 3555-chapter 18 Loss mitigation handbook
- Answer all question or clarify any guidance or misunderstanding in our handbook for better understanding giving examples or additional guidance.
- Return borrower calls and provide customer service
- Prepare payoff for lender/servicers, 3rd parties and borrower for the 2nd lien held by USDA
- Handle and managed multiple lenders for COVID servicing via training over Microsoft Teams, phone calls and emails
- Developed a template for COVID servicing as guide for lender/servicer
- Assisted in the training of the new servicing plans implemented in LINC/GLS
- Assisted in testing the new servicing plan in LINC/GLS
- Assist OGC attorney in sending OGC response letter for properties in foreclosure that hold a 2nd lien in USDA name.
Bilingual Risk Management specialist
United States Department of Agriculture
11.2014 - Current
- Review in detail loss claim (foreclosed homes) submitted from banks throughout the U.S including Puerto Rico, Hawaii and Guam in English and in Spanish
- Review in detail payment histories, servicing notes, attorney chronology, property inspection reports and all legal documents pertaining to Foreclosure’s process
- Conducted quality control reviews on origination files that defaulted between 24 months to 5 years. In English and in Spanish
- Develop a Foreclosure timeline on each claim to verify that the lender followed guidelines and procedure in the delinquency process to the sale of the property.
- Review, verified and analyze origination documents, based on SFHGLP guidelines and regulations. In English and in Spanish
- If necessary, conducted a write up of findings that did not meet regulations or guidelines on origination files.
- Assisted in training Bank employees from Puerto Rico on loss claims processing
- Knowledgeable of the housing laws in Puerto Rico and state side
- Maintain good relationship with my superiors and co-workers
- Assisted in processing claims that were part of the backlog
- Assist, offer training or clarification to bank with question or concerns on new 3555 regulations
- Ability to navigated with Workflow and GLS/LINC system
- Management and Program Analyst
Bilingual Processor Guarantee Loan Section
United States Department of Agriculture
02.2011 - 11.2014
- Review in detail retention and dispositions servicing request (Modification, Special Forbearance, Short sales, Special Loan Servicing Modification and Deed in Lieu) from lender throughout the U.S. Puerto Rico, Guam, Virgin Island, and Hawaii
- Analyze and read financial documents in English and Spanish for servicing options
- Verify all supporting documents are with in guidelines and meet servicing criteria
- Train and assist with new employees on Loss Mitigation Servicing
- Research and analyze in detail origination documents
- Enforce and train servicing banks on Rules and regulation for Loss Mitigation (English and Spanish)
- Follow all regulations and procedures for the department and the Agency
- Participated in Quality Control review for Chase Bank
- Receive calls from prior homeowners with question and concerns regarding Loss claim
- Maintain customer service skills at all time
- Ability to navigated with Workflow and GLS/LINC system
- Bilingual Risk Management specialist
Bilingual Processor Customer Service Department
United States Department of Agriculture
09.2006 - 02.2011
- Service inbound calls from borrowers with concerns and questions on their Mortgage loan in English and Spanish.
- Collect on any past due accounts while servicing the account
- Offer and set up borrowers on payment plans and offer all assistance to borrowers in a delinquent status
- Analyze and research documents from borrowers received via fax or mail.
- Maximum customer service skills
- Work on special project calling the customer for a follow up on documents for Continuation of Payment Assistance
- Work on the Back Up Support Queue assisting with escalated/difficult calls from representatives to further assist borrowers with questions and concerns
- Maintaining and exceeding my daily goals for incoming calls
- Communicating with other departments and following up on research task
- Apply and follow all rules and regulation pertaining to my position and the Agency
- Ability to navigate in between screen and on Mortgageserv system
- Bilingual Processor Guarantee Loan Section
- Loss Mitigation
Education
BS - International Business, Minor in Spanish
Southwest Missouri State University (SMSU)
Springfield, MO12.2002
Skills
- Proficient/Bilingual in Spanish
- Study Abroad in Europe, Sep 2000
- Culture Experience in traveling: traveled to over twenty cities and seven countries
- Communication Skills-interpersonal skills
- Goal oriented/ Goal-setter
- Work well with others and as a team
- Self-Confident
- Proficient in MS word, Power Point, MS Excel, and MS Access
- US citizen
Timeline
Bilingual Risk Management specialist
United States Department of Agriculture
11.2014 - Current
Bilingual Processor Guarantee Loan Section
United States Department of Agriculture
02.2011 - 11.2014
Bilingual Processor Customer Service Department
United States Department of Agriculture
09.2006 - 02.2011
Management and Program Analyst
United States Department of Agriculture
BS - International Business, Minor in Spanish
Southwest Missouri State University (SMSU)
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