Fabiola Garibay
JOLIET,IL
Summary
Dynamic Sales Advisor and Shift Leader with a proven track record at Best Buy, enhancing sales through expert customer service and strategic leadership. Skilled in closing deals and team development, I consistently exceeded sales targets and fostered a culture of continuous improvement. Specialized in coaching and mentoring, I effectively boosted team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Advisor
Best Buy
09.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Set and achieved company defined sales goals.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Shift Leader
Best Buy
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Trained and mentored new employees to maximize team performance.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2024
Skills
- Sales experience
- Customer service experience
- Closing deals
- Coaching and mentoring
- Sales background
- Goal oriented
- Employee training
- Cash handling
- Training and mentoring
- Team development
- Handling customer complaints
- Team building
Accomplishments
- Supervised team of 4 staff members.
- Ranked Top 3 in the market for over a year.
- Achieved Meeting Quotas in my department through effectively helping with growing my team members and improving there relationships with customers.
- Brought in my own reoccurring customers.
- Built customer relationships that led to premium sales.
- Trained personally some of the highest performing advisors.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in weightlifting for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Developing musical interests such as guitar
- Cooking
- Gym Workouts
Timeline
Sales Advisor
Best Buy
09.2022 - Current
Shift Leader
Best Buy
09.2022 - Current
High School Diploma -
Joliet West High School
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