Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FABIOLA GONZALEZ

ALTON

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Knowledgeable Sales Agent skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. Friendly with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Hardworking employee enthusiastic about learning in the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

SALES AGENT

Pronto Insurance Company
07.2022 - Current
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Conducted market research to identify trends and opportunities for increased sales growth.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Mentored junior sales agents, sharing effective selling techniques and best practices for success.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of insurance products or services to promote sales.

CASHIER

EL GRANO DE ORO
01.2021 - 07.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.

CASHIER AND BARISTA

Dunkin Dounts
01.2019 - 10.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Education

High School Diploma -

J. ECONOMEDES HIGH SCHOOL
Edinburg, TX
06.2020

Skills

  • Strategy Development
  • Paperwork Processing
  • Product Demonstrations
  • Client Analysis
  • Sales Strategies
  • Client Relations
  • Technical Support
  • Social Media Marketing
  • Sales Strategy Development
  • Key Relationship Management
  • Industry Expertise
  • Sales Training
  • Networking
  • Account Development
  • Customer Assistance
  • Call Control
  • Upselling Strategies
  • Consultative Selling
  • Making Offers
  • Client relationship management
  • Conflict resolution
  • Emotional intelligence
  • Market research
  • Problem-solving
  • Product knowledge
  • Multitasking capabilities
  • Active listening
  • Team collaboration
  • Interpersonal skills
  • Account management
  • Closing deals
  • Budget management
  • Resilience under pressure
  • Cross-selling techniques
  • Customer service
  • Goal setting
  • Decision making
  • Sales forecasting
  • Time management
  • Attention to detail
  • Public speaking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

SALES AGENT

Pronto Insurance Company
07.2022 - Current

CASHIER

EL GRANO DE ORO
01.2021 - 07.2022

CASHIER AND BARISTA

Dunkin Dounts
01.2019 - 10.2019

High School Diploma -

J. ECONOMEDES HIGH SCHOOL

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