Fabiola Guevara
Pembroke Pines,FL
Summary
Administrative, sales, and customer service specialist with over 20 years of experience in enhancing client relations and driving business growth. Proven track record in teamwork and client satisfaction, leading to successful outcomes in various roles. Strong problem-solving, organizational, and time management skills developed through extensive experience in human interactions. Committed to delivering exceptional results and contributing positively to team dynamics.
Overview
24
24
years of professional experience
Work History
Personal Vacation Planner (Remote)
Carnival Cruise Lines
Doral, Florida
10.2024 - Current
- Initiated conversations via calls, texts, and approved channels to drive sales.
- Presented cruise products and provided tailored travel recommendations.
- Developed rapport with customers to assess travel needs and enhance sales opportunities.
- Established customer relationships through exceptional service, consistently meeting or exceeding sales goals.
- Maintained Customer Relationship Management database to foster connections with existing and new guests.
- Participated in training sessions to stay informed about product features, benefits, and pricing.
- Achieved and exceeded daily and monthly sales targets.
Bilingual Customer Service Representative
University Pawn & Shop
Davie, FL
11.2023 - 04.2024
- Drove revenue growth by converting prospects into business opportunities.
- Enhanced sales performance through engagement with walk-in customers.
- Conducted follow-ups on overdue balances to ensure timely payments.
- Assisted customers in product selection, providing information on features and pricing.
- Resolved customer inquiries through phone, email, and in-person interactions.
Sales & Customer Service
Granite Corp.
Oswego, IL
08.2020 - 10.2022
- Welcomed customers to showroom, guiding selection of countertops throughout process.
- Provided quotes to new customers, facilitating completion of sales transactions.
- Assisted builders and contractors in product selections, ensuring informed decisions.
- Addressed inquiries from customers and vendors, offering prompt support.
- Processed orders with vendors while negotiating optimal pricing.
- Confirmed drawings and measurements to initiate fabrication process.
- Scheduled and routed daily measuring and installation dates efficiently.
- Responded daily to inquiries and requests on Yelp, enhancing customer engagement.
Export Sales & Office Assistant
Global International Sales, Inc.
Hialeah, FL
08.2009 - 04.2019
- Generated sales in Caribbean, Mexico, Central and South America.
- Oversaw sales and customer orders from initiation to completion, ensuring accuracy and efficiency.
- Coordinated quote requests and sourced competitive suppliers to optimize costs.
- Prepared export documentation and organized equipment for timely delivery.
- Negotiated with vendors and confirmed orders through proactive follow-ups.
- Contributed innovative solutions that enhanced team performance and outcomes.
- Managed day-to-day operations with a focus on accuracy and efficiency.
- Organized national and international trade shows to effectively promote new products.
Export Sales Assistant Manager
Century Plumbing
Miami, FL
02.2006 - 08.2009
- Oversaw all functions within Export Department to ensure efficient operations.
- Proactively researched potential customers and developed export catalog.
- Managed insurance processes for all international clients.
- Entered daily quote requests and orders while coordinating material pickup and delivery.
- Followed up via email and phone for order confirmations with external representatives in Honduras and Mexico.
- Calculated commission for outside sales representatives and assisted in order confirmation efforts.
- Generated invoices and monitored payment follow-ups for timely collections.
Purchasing Assist. Manager & Customer Service
Barnett Inc.
Miami Gardens, FL
12.2003 - 01.2006
- Responsible for incoming sales calls and greeting customers.
- Received and entered quote requests from inside sales and outside sales reps.
- Prospect new customers by email, letters and fax.
- Received Factory Direct/Dropship requests.
- Requested prices from suppliers and vendors.
- Processed orders in the system for inside and outside reps.
- Followed-up with suppliers/vendors.
- Completed and submitted credit applications.
Customer Service Rep.
Allstate Insurance Co.
08.2001 - 09.2002
- Received inbound calls and greet customers
- Retain and avoided customers from their canceling insurance.
- Followed prompt script provided to customer service reps.
- Reported daily targets to supervisors for review.
Education
Certificate of Studies -
QUICK BOOKS
Doral, FL08-2015
ESL English
College of Dupage
Glen Ellyn, IL06.2001
Associate of Applied Science - Hotel And Tourism
Universidad San Francisco
Ecuador06.1995
Skills
- Sales/Negotiation skills
- Customer service
- Client relationship
- Conflict resolution
- Product expertise
- Effective communication
- Adaptability
- Multi-tasking abilities
- Active listening
- Attention to detail
- Time management
- Critical thinking
- Cross-selling and up-selling
- Bilingual support
- QuickBooks proficiency
- Data entry and database management
- Microsoft Office Suite proficiency
- Credit card payments
Languages
English (Fluent), Spanish (Fluent)
Timeline
Personal Vacation Planner (Remote)
Carnival Cruise Lines
10.2024 - Current
Bilingual Customer Service Representative
University Pawn & Shop
11.2023 - 04.2024
Sales & Customer Service
Granite Corp.
08.2020 - 10.2022
Export Sales & Office Assistant
Global International Sales, Inc.
08.2009 - 04.2019
Export Sales Assistant Manager
Century Plumbing
02.2006 - 08.2009
Purchasing Assist. Manager & Customer Service
Barnett Inc.
12.2003 - 01.2006
Customer Service Rep.
Allstate Insurance Co.
08.2001 - 09.2002
Certificate of Studies -
QUICK BOOKS
ESL English
College of Dupage
Associate of Applied Science - Hotel And Tourism
Universidad San Francisco
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