Fabiola Guzman
Salinas,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Respite Care Provider
Pacific Homecare Services
10.2023 - Current
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Enhanced patient comfort with compassionate and attentive support during daily activities.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period.
Customer Service Representative
Aspire Health Plan
04.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and improving overall user experience.
Customer Service Representative
Slingshot Connections
10.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Independent Skills Facilitator
Social Vocational Services
11.2018 - 06.2022
- Supervise and monitor clients during daily activities (including but not limited to: paid work, social skills building, art, recreation, volunteering).
- Assess, evaluate, implement and chart client's progress on goals and objectives.
- Record data and maintain field books.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Live-In Care Provider
IHSS In Home Support Services
03.2017 - 06.2022
- Recorded status and duties completed in logbooks for management.
- Scheduled daily and weekly care hours for client caseload.
- Completed regular check-ins and progress report for each client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
Direct Support Professional Caregiver
Jay Nolan Community Services
02.2018 - 11.2018
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Conferred with supervisor to discuss patient condition and medical care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Trinity Change
03.2017 - 01.2018
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
Homework Assistant Supervisor Assistant (HASA)
Salinas City Elementary School District
11.2015 - 05.2017
- Works with students individually and in groups assisting with specific instructional, recreational, or learning tasks in subject areas including but not limited to reading, math, language development, social studies, science, technology, art, music and PE.
- Participates in available training to stay current with academic, safety, enrichment, and technology standards.
- Submitted documentation and reports to upper management.
- Supervises students in a variety of settings, indoors and outdoors as assigned.
- Assists in implementing behavior intervention plans and positive behavior reinforcement.
- Assists in ensuring the program environment is safe and clean.
- May be assigned to provide specialized physical health care procedures.
- Plans and implements games and team sports.
Education
Bachelor of Arts - Communicative Disorders And Sciences
San Jose State University
San Jose, CAAssociate of Arts - Sociology
Hartnell College
Salinas, CASkills
- Languages: fluently reads and writes English and Spanish
- Data entry (48 WPM)
- Document Storage and Cloud-Based Systems
- MS Office (Word, Excel, PowerPoint)
- Maintains lists and schedules to ensure details are not overlooked
- Flexible and Adaptable
- Manage tasks in compliance with company policies and procedures
- Genuine desire to achieve, excel and evolve
- Ability to work independently in a fast-paced environment
- Coordinating activities or events
- Proficient in using technology to enhance data and information management
Certification
CPR/First Aid Certified
References
Available upon request.
Timeline
Respite Care Provider
Pacific Homecare Services
10.2023 - Current
Customer Service Representative
Aspire Health Plan
04.2023 - 06.2023
Customer Service Representative
Slingshot Connections
10.2022 - 04.2023
Independent Skills Facilitator
Social Vocational Services
11.2018 - 06.2022
Direct Support Professional Caregiver
Jay Nolan Community Services
02.2018 - 11.2018
Live-In Care Provider
IHSS In Home Support Services
03.2017 - 06.2022
Caregiver
Trinity Change
03.2017 - 01.2018
Homework Assistant Supervisor Assistant (HASA)
Salinas City Elementary School District
11.2015 - 05.2017
CPR/First Aid Certified
Bachelor of Arts - Communicative Disorders And Sciences
San Jose State University
Associate of Arts - Sociology
Hartnell College
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