Fabiola Hernandez
Miami,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
Work History
Sales Consultant
Southern Glazer's Wine and Spirits
10.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Bartender
Catch Restaurant
05.2024 - 03.2025
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
LPM Restaurant & Bar
05.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Head Bartender
Vinya Wine
12.2021 - 04.2023
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Reinvented classic cocktails to complement new menu options.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Account Manager
The Sulit Group
09.2020 - 01.2022
- Built and maintained productive relationships with customers and internal partners.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Acted as main point of contact in matters relating to client concerns and needs.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
Bartender
La Mar by Gaston Acurio
10.2019 - 03.2020
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Met customer, business operations and server needs with minimal errors or delays.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Talked easily with patrons to build rapport and earn repeat business.
Bartender
Chotto Matte
04.2017 - 10.2019
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
Bartender
Area 31
03.2014 - 04.2017
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Balanced daily registers and generated sales reports for management.
Education
Business Administration
UPR - Rio Piedras
Puerto RicoSkills
- Fluent in Spanish and English
- Fostering strong connections
- Customer service excellence
- Expertise in spirits and wine
- Team Management
- CRM proficiency
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
10.2024 - Current
Bartender
Catch Restaurant
05.2024 - 03.2025
Bartender
LPM Restaurant & Bar
05.2023 - 03.2024
Head Bartender
Vinya Wine
12.2021 - 04.2023
Account Manager
The Sulit Group
09.2020 - 01.2022
Bartender
La Mar by Gaston Acurio
10.2019 - 03.2020
Bartender
Chotto Matte
04.2017 - 10.2019
Bartender
Area 31
03.2014 - 04.2017
Business Administration
UPR - Rio Piedras
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