Fabiola Hidalgo
California,CA
Summary
Dynamic Store Manager with a proven track record at GPC NAPA Auto Parts, excelling in customer service management and inventory control. Leveraged team leadership and problem-solving skills to enhance customer satisfaction and streamline store operations. Achieved significant improvements in staff performance and sales through innovative training and merchandising strategies. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
21
21
years of professional experience
Work History
Store Manager
GPC NAPA Autoparts
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Parts Specialist
Haps Auto Parts
03.2015 - 06.2022
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Parts Specialist
Hub Auto Supply
01.2012 - 03.2015
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Parts Counter Person
Amigos Auto Parts
06.2003 - 03.2015
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Education
Bachelor of Architecture - Interior Design
American InterContinental University
Los Angeles, CA06.2017
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Training and mentoring
- Store Opening and Closing
- Customer Service Management
- Store operations
- Inventory Management
- Team leadership and coaching
- Cash Management
- Inventory Control
- Employee Training
- Shift Scheduling
- Payroll Management
- Sales professional
- Bank and Safe Deposits
- Loss Prevention Procedures
- Schedule Management
- Teamwork and Collaboration
- Decision-Making
- Sales Promotions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
GPC NAPA Autoparts
06.2022 - Current
Parts Specialist
Haps Auto Parts
03.2015 - 06.2022
Parts Specialist
Hub Auto Supply
01.2012 - 03.2015
Parts Counter Person
Amigos Auto Parts
06.2003 - 03.2015
Bachelor of Architecture - Interior Design
American InterContinental University
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