Fabiola Hilaire Smith
Miami,Florida
Summary
Goal-oriented Healthcare Performance Improvement Specialist successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience
Overview
15
15
years of professional experience
Work History
Operations Associate
South Florida ENT & Associates
Miami, FL
05.2014 - Current
- Directed patient scheduling for over 40 patients per week for a team of 10 multiple physician specialists by communicating between care providers, patients, insurance, and facility managers, including surgical verification, pre-surgery testing and post-surgery office visit
- Facilitated meetings among cross-functional teams with all levels of leadership to ensure project scope, proposal, and project execution
- Lead the improvement team which collaborated with customers, vendors, and staff in driving positive outcomes oriented to improving patient care, in-office efficiencies, and regulatory outcomes
- Increased clerical and surgical orders turnover by 50% through internal tracking procedures and conducting regular reviews for each surgeon’s list of notes to ensure compliance, wording, and requirements were being met
- Analyzed and reported functional area data points and benchmarks.
- Provided administrative support to executives by scheduling meetings, coordinating travel, tracking expenses, and generating reports.
- Developed and suggested new strategies and tactics for improvements.
- Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes.
Director of Operations
Automated Door and Glass
Miami, FL
09.2010 - 04.2014
- Prepared reports for projects to inform clients about job details, such as quality, budget, supply cost, maintained calendars, and projected timelines and scheduled laborers to perform labor on winning bids
- Sourced talent for winning bids and established networks of communications between all parties to expedite workflow which create a positive staffing experience.
- Provided project coordination support to cross functional teams, ensuring clear expectations, identifying progress and any potential issues. Updating leadership on all areas of progress and ensured all projects are completed on time
- Obtained, maintained, and managed data, information, communications, and approvals required by project and company requirements between owners and clients with other project-related entities
- Achieved a 90% satisfaction rate by ensuring customer safety regulations and compliance measures through the development evaluation structures, including a post completion survey sent to attract repeat customers
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Improved training to reduce knowledge gaps and enhance performance
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
- Defined, implemented and revised operational policies and guidelines
- Oversaw day-to-day production activities in accordance with business objectives
Owner/ Office Director
Managed Healthcare Solutions
Miami, FL
02.2009 - 08.2010
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Head of talent management employing healthcare professionals while ensuring to their licenses and certifications were up to date for base care, medication, 24/7 supervision for up to 12 patients concurrently
- Created the company’s financial forecast on a weekly and quarterly basis, analyzing results and reporting trends and findings to senior management
- Achieve a 100% pass rate for annual health policy and safety inspection checks by coordinating employee accountability to ensure health procedures and methods were in accordance with CMS and ACHA guidelines
- Collaborated with up to 12 patients and their caregivers by conducting patient-specific surveys through phone and email communications which measured and ensured that quality and proper care was being serviced
- Keyed in customer contacts and delivery dates to update details in company databases
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Education
Master of Executive Health - Administration
University of Central Florida
2020
Bachelor of Arts - Supervision and Management
Miami-Dade College
2018
Skills
- MS Office (Excel, Word, PowerPoint)
- Customer Service, Office equipment
- Life cycle project management & methodologies
- SQL
- Tableau
- Financial and Economic Data
- Performance management
- IHI Certified Professional Healthcare Quality
- Certificate Recruiting, Hiring, and Onboarding Employees
- Certificate Foundations of Project Management
- Customer Monitoring
Timeline
Operations Associate
South Florida ENT & Associates
05.2014 - Current
Director of Operations
Automated Door and Glass
09.2010 - 04.2014
Owner/ Office Director
Managed Healthcare Solutions
02.2009 - 08.2010
Master of Executive Health - Administration
University of Central Florida
Bachelor of Arts - Supervision and Management
Miami-Dade College
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