Highly motivated and results-driven Regional Manager with 10 years of experience in operations management, leadership, and strategic planning. Expertise in optimizing regional performance, mentoring teams, ensuring regulatory compliance, and enhancing customer satisfaction. Adept at implementing business strategies, analyzing performance metrics, and leading multi-site operations. Holds a Government Security Clearance and is authorized to work in the U.S.
Managed daily operational aspects of projects and program scope, ensuring successful execution within budget and timeline.
Served as the primary liaison between the company and USBP on-site leadership, maintaining consistent communication and providing status updates and critical incident reports.
Coordinated, scheduled, and directed support tasks, optimizing workflow efficiency and resource allocation.
Proactively identified and resolved project issues, minimizing disruptions and ensuring smooth execution.
Ensured strict compliance with contract requirements and Quality Management Systems (E-QIP submissions).
Cultivated strong client relationships, enhancing satisfaction and fostering long-term partnerships.
Oversaw daily operations within the assigned region, ensuring efficiency and effectiveness.
Developed strategies, plans, and procedures to improve productivity and overall business success.
Provided effective leadership by fostering open communication, mentoring employees, and setting clear objectives.
Created and executed business, marketing, and advertising plans to drive growth and engagement.
Established policies, procedures, and programs, ensuring strict adherence and compliance.
Conducted facility inspections to ensure safety, security, and maintenance needs were met.
Compiled reports and metrics to identify opportunities for improvement and implement solutions with leadership.
Estimated labor requirements and maintained operational records to track efficiency.
Traveled to assigned sites to oversee operations, provide support, and ensure compliance with company standards.
Supported problem-solving and teamwork, contributing to a high-performance environment.
Demonstrated technical qualifications for specific areas and knowledge of basic new technologies.
Contributed to maintaining high levels of technical support for clients and site field engineers.
Provided troubleshooting steps to resolve client issues and dispatched service engineers as needed.
Served as liaison for site engineers and warehouse, ensuring timely delivery of parts for surgical equipment.
Ensured proper escalation of all matters related to HSE, quality, supply, and production, and implemented decisions to maintain continuity of production.
Collaborated with the clinical team to implement and practice therapeutic interventions.
Participated in ongoing training to stay current on best practices and comply with regulations.
Completed personnel documentation accurately and on time.