FABIOLA I. CASTILLO
Fort Worth,Tx
Summary
Professional, experienced in working in fast paced environment, trustworthy, ethical, Detail-oriented and resourceful in completing all job duties, able to multi-task. Capabilities include: Appointment scheduling, File Database & Records Management Answer multi-line telephone to screen, forward calls and take messages. Hear & resolve complaints from patient. Manage cash flow and work comfortably with other office employees Provide clerical support to the disability department Perform additional duties and projects as assigned by management Bilingual professional with background in Spanish interpretation and translation. Experience includes simultaneous and consecutive interpreting, document translation, transcription services in various industries including healthcare, educational, and corporate sectors. Strengths lie in exceptional listening skills, cultural sensitivity, ability to maintain confidentiality and ethical standards. Notably improved communication efficiency between non-Spanish speaking employees and Spanish-speaking clients in previous roles.
Overview
11
11
years of professional experience
Work History
Co-Teacher
Idea Achieve Academy
Haltom City, TX
10.2023 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Teach Kindergartner, First grade, Second grade programs and E to E Bilingual program.
- Encouraged critical thinking skills and problem solving strategies among students.
- Instructed students in Direct Instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Provided individualized instruction to meet the needs of all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Remained calm and patient in student interactions to support individual growth and development.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Led students through safety procedures for active shooter and fire drills.
Patient Access Specialist II
Cook Children's Urgent Care and Specialty Clinics
Fort Worth, TX
10.2018 - 10.2021
- Ensured all required forms were completed accurately prior to patient visit.
- Served as a liaison between patients and third party payers ensuring that all necessary documents are submitted in a timely manner.
- Maintained accurate records of patient registration information in electronic health record system.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Performed data entry tasks associated with registrations such as entering demographic data into system database.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
SLP Assistant
Head and Neck Cancer Center of Texas
Fort Worth, TX
06.2018 - 10.2018
- Open and close the office, turn on exam equipment, sterilize medical instruments, scheduling and setting up procedures, assist during procedures/exams, pre-clinic for physician, run daily reports, balance end of day, sent daily Bank deposits, check patients in and out, verify insurance, collect copays, send e-Rx to pharmacies, send outgoing referrals, schedule appointments, keep exam rooms clean.
Medical Receptionist
Kraig R Pepper DO PA
Fort Worth, TX
11.2015 - 05.2018
- Greet patients, prepare clinic and injections for the week, check patients in and out, room patients, translate between patient and Doctors, send MRI, CT DVT, Physical Therapy, Signature Protocols, Nuclear Med, DME orders, schedule follow up appointments, and kept medical supplies inventory.
Medical Receptionist
North Texas Lung and Sleep Clinic
Fort Worth, TX
08.2014 - 11.2015
- Check patients in and out, screen insurances, collect copays and deductibles, schedule appointments, distribute calls and voicemails between two offices, data entry, submitted insurance payments, run eligibility reports for the day, closing and balancing the credit card machine with eClinical Works.
Education
BLS Provider -
07.2020
Associates of Arts -
Tarrant County College
05.2010
Skills
- NextGen EPM
- EMR
- EClinical Works (eCW)
- PhoenixOrtho
- PhoenixOrtho PM
- Lytec
- MS Office: Word
- MS Office: Excel
- MS Office: Power Point
- MS Office: Outlook
- Conflict resolution
- Detail orientation
- Team collaboration
- Record keeping
- Time management
- Interpersonal communication
- Fluent Spanish
- Confidentiality practices
- Multitasking capacity
- Medical translation
- Translate documents
Qualifications Summary
- Professional, experienced in working in fast paced environment, trustworthy, ethical, Detail-oriented and resourceful in completing all job duties, able to multi-task.
- Capabilities include: Appointment scheduling, File Database & Records Management
- Answer multi-line telephone to screen, forward calls and take messages.
- Hear & resolve complaints from patients.
- Manage cash flow and work comfortably with other office employees
- Provide clerical support to the disability department
- Perform additional duties and projects as assigned by management
Timeline
Co-Teacher
Idea Achieve Academy
10.2023 - Current
Patient Access Specialist II
Cook Children's Urgent Care and Specialty Clinics
10.2018 - 10.2021
SLP Assistant
Head and Neck Cancer Center of Texas
06.2018 - 10.2018
Medical Receptionist
Kraig R Pepper DO PA
11.2015 - 05.2018
Medical Receptionist
North Texas Lung and Sleep Clinic
08.2014 - 11.2015
BLS Provider -
Associates of Arts -
Tarrant County College