Fabiola Jimenez
Summary
Dynamic and detail-oriented professional with extensive experience in customer relationship management at Sunkist Growers. Proven ability to enhance client satisfaction through effective issue resolution and cross-functional collaboration. Bilingual in English and Spanish, skilled in ERP systems and order processing, driving successful outcomes in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Food Service Equipment Sales Administrator
Sunkist Growers
03.2024 - Current
- Handle inbound/outbound customer service calls and order processing using ERP systems.
- Coordinate with manufacturing, shipping, receiving, and accounting to ensure accurate and timely order fulfillment and invoicing.
- Manage product returns with receiving and quality control teams.
- Maintain strong relationships with distributors, direct, and export customers to support seamless communication and service.
- Monitor pricing accuracy and negotiate deviations from standard pricing and delivery terms.
- Support sales and marketing teams with new product launches and trade show participation.
- Maintain detailed customer records to track performance and ensure service consistency.
- Provide backup support for customer inquiries and order entry as needed.
Food Service Equipment Sales Administrator (TEMP)
Roth Staffing
08.2023 - 03.2024
- Hired as a permanent employee after 8-month temporary assignment due to strong performance and reliability.
LATAM Customer Care Specialist
Farfetch
10.2019 - 02.2023
- Drove sales through customer relationship building and focused on conversions.
- Assisted with new hire training.
- Adhered to quality and service standards to support operational goals.
- Worked cross-functionally with sales staff to rectify customer service issues or address specific requests.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Advised customers on import and export restrictions, tariff systems, insurance requirements, quotas, and other customs-related matters.
Customer Care Agent- Escalations
Fashion Nova
09.2017 - 01.2019
- Refer unresolved customer grievances to designated departments for further investigation.
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Delivered prompt solutions to customer service and billing concerns, enhancing client satisfaction and retention.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Receptionist
Technicolor Creative Services
03.2015 - 08.2017
- Oversaw daily operations of conference rooms, including calendar management, travel coordination, and event logistics.
- Operated multi-line telephone switchboard to screen, route, and manage calls; provided information, took messages, and scheduled appointments.
- Greeted and assisted visitors, identified purpose of visits, and directed or escorted them to appropriate destinations.
- Transmitted documents and information to clients via email, mail, and fax to ensure timely communication.
- Executed client requests by addressing inquiries, resolving complaints, processing orders, and collaborating with internal teams to ensure timely and effective solutions.
Customer Service Representative- Contract Worker
Waste Management
07.2012 - 08.2014
- Communicated with customers via telephone to provide information about services, process orders, manage account cancellations, and address concerns.
- Calculated service charges, processed payments, and collected deposits in accordance with company policies.
- Completed contract documentation and maintained accurate customer records, including address changes and service modifications.
Education
Some College (No Degree) -
Los Angeles Community College
Los AngelesHigh School Diploma -
Ramona High School
Los Angeles06.2008
Skills
- Bilingual: Spanish
- Administrative & Office Operations
- Customer Service & Escalation Management
- Effective Team Contributor
- Order Processing & ERP Systems
- Detail-Oriented & Organized
- Technical Support & Product Knowledge
- Microsoft Office (Word, Excel, Outlook)
Timeline
Food Service Equipment Sales Administrator
Sunkist Growers
03.2024 - Current
Food Service Equipment Sales Administrator (TEMP)
Roth Staffing
08.2023 - 03.2024
LATAM Customer Care Specialist
Farfetch
10.2019 - 02.2023
Customer Care Agent- Escalations
Fashion Nova
09.2017 - 01.2019
Receptionist
Technicolor Creative Services
03.2015 - 08.2017
Customer Service Representative- Contract Worker
Waste Management
07.2012 - 08.2014
Some College (No Degree) -
Los Angeles Community College
High School Diploma -
Ramona High School
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