FABIOLA JONES
Miami,FL
Summary
Public Administration Graduate with 8 years of experience in client service and managerial roles. Exhibits strong understanding of Jira, Slack, Sales Force, Lattice and Okta. Excellent communication and interpersonal skills. Strong organizational and time management skills to effectively prioritize and manage projects. Highly motivated, detailed-oriented with the ability to adapt quickly to changing environments in a professional and efficient manner. Interact and work effectively with a wide variety of diverse populations – individually and in groups. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Residential Service Coordinator
Common Living
06.2021 - 12.2022
- Be the face of Common for Members at the property addressing Member inquiries as they come up
- Handled move-in and move-out tasks
- Served as the first point of contact for all inbound Member inquiries, responding to all Member inquiries in a timely manner via email and phone.
- Assisted residents with transitioning into new living environments and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
Intake Specialist
Lydia's House
10.2020 - 06.2021
- Processed paperwork for new clients efficiently and followed protocols
- Answered and screened inquiry calls and emails from prospective clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Online Admissions Counselor
Keiser University
05.2019 - 08.2020
- Interacted with prospective students wanting to further their education
- Assisted prospective students with the application process
- Followed up with students throughout their education at the university.
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Identified and addressed concerns of incoming students and parents.
- Maintained positive relationships with students, faculty, alumni, and administration.
Occupancy Specialist
Broward County Housing Authority
08.2018 - 05.2019
- Scheduled and performed annual recertification interviews
- Issued vouchers, processed moves, and communicated with landlords on needed documents.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed annual rent calculations using housing database software.
Housing Specialist
Nan McKay & Associates
09.2015 - 08.2018
- Managed an assigned caseload of HCV participants
- Determined housing assistance payments and tenant rent calculation using tools and resources provided.
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
Coffee/Juice Bar Supervisor
Whole Foods Market
06.2008 - 09.2015
- Team Member - Assisted customers with items as well as provided detailed nutritional information.
- Handled cash accurately and prepared nightly deposits.
- Buyer - Worked with local vendors and store favorite coffee varieties to sell and display products. Worked with different departments to upscale by cross-demoing. Rotated and donated expired goods.
- Coffee/Juice Bar Supervisor- Managed a team of 10 Members by training them on brand drinks, juices, and product information. Managed schedules and requests, one - one meeting with team members.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Intern
Newark Housing Authority
05.2013 - 08.2013
- Responsible for assisting with administrative duties
- Attended meetings and experienced firsthand the practice of public service and leadership in public affairs.
- Interacted with customers by phone, email, or in-person to provide information.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Arts - Public Administration
Kean University
Union, NJ05.2015
Skills
- Customer Experience
- Effective Communication
- Team Leadership
- Prioritization
- Critical Thinking
- Cultural Awareness
- Active Listening
Certification
Certified Specialist of Occupancy October 2015
Timeline
Residential Service Coordinator
Common Living
06.2021 - 12.2022
Intake Specialist
Lydia's House
10.2020 - 06.2021
Online Admissions Counselor
Keiser University
05.2019 - 08.2020
Occupancy Specialist
Broward County Housing Authority
08.2018 - 05.2019
Housing Specialist
Nan McKay & Associates
09.2015 - 08.2018
Intern
Newark Housing Authority
05.2013 - 08.2013
Coffee/Juice Bar Supervisor
Whole Foods Market
06.2008 - 09.2015
Bachelor of Arts - Public Administration
Kean University
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